The Role
The Revenue Operations Lead will optimize sales processes, enhance decision-making through data insights, and manage CRM evolution across CFC's operations.
Summary Generated by Built In
The Revenue Operations & Distribution function enables sustainable growth across CFC by delivering high-quality broker data, market intelligence and commercial insight that shape how we partner with brokers globally.
Reporting to the Global Head of Revenue Operations, you'll act as a trusted advisor to Distribution and Underwriting leadership, providing the analysis and intelligence that informs territory planning, broker strategy and investment decisions. As a key owner of broker performance insights and market intelligence, you'll help drive senior-level discussions on growth opportunities, distribution effectiveness and strategic priorities across our global business.
Reporting to the Global Head of Revenue Operations, you'll act as a trusted advisor to Distribution and Underwriting leadership, providing the analysis and intelligence that informs territory planning, broker strategy and investment decisions. As a key owner of broker performance insights and market intelligence, you'll help drive senior-level discussions on growth opportunities, distribution effectiveness and strategic priorities across our global business.
This is an excellent opportunity for someone who enjoys combining data, commercial insight and stakeholder engagement to help shape distribution strategy and business performance.
About the role
- Deliver high‑impact MI and analytics that influence senior decision‑making on broker performance, market trends, growth opportunities and risk.
- Lead the development of the CRM platform, with vision for future improvements, working with stakeholders across tech, AI, data, distribution and underwriting.
- Define and own CRM success metrics, including a dashboard that connects leading indicators to financial outcomes and ROI.
- Develop and own North American and UK market intelligence, including performance trends, concentration risk, opportunity sizing and competitive insight.
- Own broker data quality, structure and insight, setting standards for accuracy, consistency and relevance across reporting and analysis.
- Build and evolve analytical and commercial frameworks that support forward‑looking, data‑driven decisions rather than retrospective reporting.
- Partner closely with Distribution, Underwriting, Finance and Strategy leaders to shape broker strategy, tiering and territory planning, challenging assumptions where required.
- Lead senior‑level analytical deep dives, business cases and broker‑specific reviews, applying judgement to ambiguous or incomplete data sets.
About you
You're a commercially minded and analytically driven professional with a strong understanding of the insurance distribution landscape and a passion for turning complex data into meaningful insights. Comfortable working at both a strategic and operational level, you can translate numbers into compelling stories that influence decision-making and drive business performance.
You'll bring:
- Strong knowledge of the UK or US broker market
- Excellent analytical and data interpretation skills, with the ability to identify trends, opportunities and actionable insights.
- Experience producing management information, dashboards and performance reporting for senior stakeholders.
- A solid understanding of broker operating models, distribution strategies, market dynamics and performance drivers
- The confidence to build relationships with stakeholders across distribution, underwriting and finance teams.
- Strong communication and prioritisation skills, with the ability to thrive in a fast-paced, evolving environment.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1200 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.Feeling like you need to tick every box before applying? We see things differently. In a rapidly scaling company like ours, ambition and the drive to learn count for more than a 'perfect' checklist. We're building the future of insurance, and that requires diverse talent eager to grow with us. If this role excites you and you're ready to make a significant impact, bring your unique background and let's build something great together.
Skills Required
- Deep knowledge of the insurance market and broker dynamics
- Experience leading CRM initiatives
- Strong analytical capability
- Ability to manage multiple priorities
- Excellent communication and adaptability skills
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
CFC Insights
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
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