The Role
The Revenue Operations Lead will optimize sales processes, enhance decision-making through data insights, and manage CRM evolution across CFC's operations.
Summary Generated by Built In
The Revenue Operations function is responsible for driving effectiveness, efficiency, and sustainable growth across CFC by aligning all revenue‑generating activities, processes, and resources for our global broker partnerships.
As Deputy to the Head of Revenue Operations, you will play a central role in optimising every stage of the sales funnel—enhancing performance, streamlining sales technology, and enabling data‑driven decision‑making.
You will also help evolve our Management Information strategy and unlock the full value of our new Broker Relationship Management platform (CRM).
As Deputy to the Head of Revenue Operations, you will play a central role in optimising every stage of the sales funnel—enhancing performance, streamlining sales technology, and enabling data‑driven decision‑making.
You will also help evolve our Management Information strategy and unlock the full value of our new Broker Relationship Management platform (CRM).
About the role
The Revenue Operations Lead will be responsible for strengthening CFC’s ability to make informed, forward-looking commercial decisions by improving reporting infrastructure, metrics, and analytical outputs. Other responsibilities will include but are not limited to:
- Deliver high‑quality data and MI that provide senior leaders with clear, actionable insight, strengthening commercial decision‑making.
- Act as a senior partner across underwriting, distribution, technology, marketing, finance, and compliance, representing the Head of Revenue Operations when needed.
- Lead the evolution of our CRM and broker intelligence capabilities, ensuring the platform aligns with broker needs, commercial priorities, and data opportunities.
- Optimise the sales funnel by implementing digital automation tools, refining processes, and driving measurable, efficient revenue workflows across all broker‑facing roles.
- Support broker strategy by using CRM insight and market intelligence to shape tiering, territory plans, value propositions, and budget allocation.
- Define and embed success metrics and performance frameworks that enable consistent, high‑quality commercial engagement.
About you
You’re an influential stakeholder partner with deep knowledge of the insurance market and broker dynamics. With strong analytical capability, you turn data into clear commercial insight and action.
Highly organised and detail‑driven, you excel at managing multiple priorities. As well as this you bring experience leading CRM initiatives and optimising the sales funnel, paired with clear communication, adaptability, and strong time‑management skills.
Highly organised and detail‑driven, you excel at managing multiple priorities. As well as this you bring experience leading CRM initiatives and optimising the sales funnel, paired with clear communication, adaptability, and strong time‑management skills.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Skills Required
- Deep knowledge of the insurance market and broker dynamics
- Experience leading CRM initiatives
- Strong analytical capability
- Ability to manage multiple priorities
- Excellent communication and adaptability skills
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
CFC Insights
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
