Key responsibilities ✨
Account Deployment & Activation Efficiency: Monitor the performance of accounts under deployment against contractual commitments. Partner closely with Account Management (AM) leaders to scale customer outreach through product levers and standardized onboarding routines. Provide updates & insights in regular instances (weekly, monthly, quarterly business reviews).
Account & Contact Mapping & Database Governance: Partnering with the Salesforce Product Manager, own and scale contact and organization hierarchy mapping across accounts. Clean corporate hierarchy structures to eliminate CRM technical debt. Working with Legal Team, act as the structural gatekeeper for contract accuracy for newly signed Master Services Agreements (MSAs). Clean corporate hierarchy structures to eliminate CRM technical debt.
Process, AI & Tool Optimization: Co-design, deploy, and refine commercial processes and tools within the specific context of account deployment, ensuring seamless integration and high adoption rates.
Training & Enablement: Deliver tactical training programs, onboarding materials, and regular refreshers on deployment tools, internal processes, and contact mapping practices to frontline teams.
About you 🧑🚀
Experience: 5 to 7 years of professional experience in Sales Operations, Revenue Operations, Consulting, or Financial Planning & Analysis (FP&A).
Analytical Skills: Strong analytical skills and sharp business acumen, with a strong background or plus in data analysis.
CRM Mastery & Architecture Mindset: Advanced, hands-on proficiency with Salesforce (SFDC), specifically around complex account hierarchies, contact roles, and contract management objects.
Process Scale & Change Management: Proven ability to turn complex operational workflows into standard, repeatable sales routines that scale effectively across teams.
Execution Style: Highly organized, solution-oriented, hands-on builder who loves setting up tools and processes and tracking their adoption by business teams.
Communication & Orchestration: Excellent communication, interpersonal, and presentation skills. Strong ability to manage cross-functional relationships between frontline sales and central teams.
Language: Fluent in English (all our job ads and operations are managed in English to maintain our high minimum standard).
How to join the mission? 🚀
First call with Claudia Ferrand, our Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)
Interview with Matthieu Chaignot Sales Operations Director, to dive into the role and ensure it’s a match! (45-60 minutes)
Business case for you to complete and present to Edith Savoye and Matthieu Chaignot in order to assess your skills for the role and presentation skills.
Final interview with one of our C-level to discuss Malt’s long-term vision
Skills Required
- 5 to 7 years' experience in Sales Operations, Revenue Operations, Consulting, or FP&A
- Advanced, hands-on proficiency with Salesforce (SFDC) around complex account hierarchies, contact roles, and contract management objects
- Strong analytical skills and business acumen with experience in data analysis
- Proven ability in process scaling and change management to turn workflows into repeatable sales routines
- Experience designing, deploying, and refining commercial processes and tools, including AI-enabled optimizations
- Excellent communication, interpersonal, and presentation skills; ability to manage cross-functional relationships
- Highly organized, solution-oriented, hands-on execution style; track adoption of tools and processes
- Fluent in English
What We Do
Malt is a platform that connects businesses with freelancers, finding the perfect match for every project. Our mission is to provide everyone with the freedom to choose what work they do and who they do it with. By helping to redefine the world of work and the relationships we have with it we hope to empower everyone to shape their careers to fit exactly what they’re looking for. Malt was founded in 2013 by Vincent Huguet and Hugo Lassiège, who were both joined by Alexandre Fretti as Co-CEO in 2020. In March 2022, Malt acquired Comatch, enabling us to create a dedicated category for independent management consultants and interim executives where clients can access vetted expertise, known as Malt Strategy. We have now gained the trust of more than 550,000 freelancers and 70,000 clients, becoming one of the leading marketplaces for freelance talent. We are currently operational in nine countries and regions: Belgium, France, Germany, the Netherlands, the Nordics, Spain, Switzerland, the UAE and the UK. Malt has evolved into a successful scaleup with more than 700 employees from 44 different nationalities, who share the same values of care, ambition, joy and autonomy. Join us and become part of the future of work!
