Revenue Operations Coordinator

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. 

Procare Solutions is the #1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices. 

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties. 

A Little About the Role 

We are seeking a dynamic and detail-oriented Revenue Operations Coordinator to join our Revenue Operations team. This role is crucial in managing inbound customer inquiries and ensuring efficient lead routing to our sales team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to multitask in a fast-paced environment.

This role offers an excellent opportunity to gain exposure to sales operations and contribute to the growth of our business. The ideal candidate will be a self-starter who can work independently while also collaborating effectively with our sales and marketing teams.

What you’ll do:

• Inbound Call Management:
  • Answer incoming calls to the sales phone number promptly and professionally 
  • Assess caller needs and route calls to the appropriate territory Business Development Representative (BDR) or Account Executive 
  • Maintain a thorough understanding of our sales territories and team structure to ensure accurate call routing
• Web Chat Support:
  • Monitor and respond to inquiries through our web chat platform 
  • Provide initial customer support and information about our products/services 
  • Qualify and route inbound leads from web chat to the relevant sales team members 
• Lead and Contact Data Enrichment: 
  • Gather and input additional information for new leads to enhance lead quality 
  • Outbound dial prospect to verify or procure necessary data for distribution. 
  • Update and enrich data for existing prospect accounts in our CRM system 
  • Ensure data accuracy and completeness to support sales team effectiveness 
• General Support: 
  • Assist with basic troubleshooting and address common customer queries 
  • Maintain detailed records of all customer interactions 
  • Collaborate with sales and marketing teams to improve lead quality and routing processes

Our ideal candidate will have: 

• Bachelor's degree in Business, Communications, or related field (or equivalent experience)
• 1-2 years' of experience in customer service or sales support role 
• Excellent verbal and written communication skills 
• Proficiency in CRM systems (e.g., Salesforce) and chat platforms 
• Strong attention to detail and data entry accuracy 
• Ability to multitask and prioritize in a fast-paced environment 
• Customer-oriented with a positive, problem-solving attitude 
• Basic understanding of sales processes and lead management
• Experience in SaaS or technology industry 
• Familiarity with lead routing and qualification processes
• Knowledge of data enrichment tools and techniques