Revenue Operations Specialist

Role and responsibilities

• Ensure timely and responsive handling of inquiries from customers and the sales teams
• Generate sales orders and invoices, with accuracy and promptness
• Validate order / invoice details against Salesforce opportunities
• Process purchase orders and coordinate order billing, invoicing and  tracking
• Work closely with the logistics team to manage stock and release order in preparation for shipment.
• Support timely processing of in-transit shipments and communicate progress with appropriate stakeholders as needed.
• Ensure shipping compliance with state, federal, and international regulations.
• Follow up with customers regarding Defence Export Controls (DEC) status.
• Manage product lead times and availability requests from customers.
• Assist with inventory management and coordination of equipment dispatch / returns.
• Manage Return Merchandise Authorization (RMA) processes.
• Drive and support Salesforce data hygiene initiatives as required (e.g. removing duplicate records)
• Support the sales team in following policies and processes, providing assistance and guidance as needed.
• Provide feedback to the Senior Manager, Revenue Operations, regarding operational performance and areas for improvement

Qualification, Experience and Skills

• Bachelors degree or equivalent qualification required
• Minimum of 3+ years of relevant experience in a similar role, preferably within the technology industry
• Experience in order processing, coordination and customer service is advantageous
• Strong attention to detail, time management and organisation skills
• Problem solving skills, including knowing when to act and when to consult others for support/approval
• Excellent communication skills - written and verbal
• Effective at managing multiple concurrent workstreams, balancing competing priorities
• Ability to work autonomously, with minimal supervision
• Familiarity with Salesforce and Google Suite applications preferred

Key measurables

• Effective and timely handline of queries from sales, stakeholders and customers.
• Minimisation of operational activities handled by the field and associated gains in sales productivity.
• Speed / responsiveness to queries from Head of Sales and the field.
• Continuous improvement of operational processes.
• Quality of Salesforce hygiene reflected in completeness of regional opportunities, accuracy of forecasts.
• Speed / accuracy of shipping
• Quality of relationship with key stakeholders measured by feedback from both the regional sales team and the HQ sales operations team.