At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we’re transforming the financing experience and joining our team?
We’re one of the fastest growing consumer finance companies in America. Why? We’re making it simpler, faster, and more transparent to purchase the things you need to make your life go.
By combining smarter technology with a relentless focus on customer experience, we’re transforming the financing experience for essential life purchases in retail stores nationwide.
About the OpportunityThe Sales Operations Specialist is responsible for supporting the sales team’s daily operations and will be responsible for the coordination for various merchant platform enablement. This person plays a critical role in connecting Sales, Marketing, Operations, and external integration partners through streamlining processes and the enablement of various integration platforms. The ideal candidate is detail-oriented, proactive, and thrives in a collaborative, fast-paced environment.
Sales Operations & Administrative Support- Serve as the first point of contact for the sales team regarding technical needs, tools, events, and collateral.
- Manage and update CRM system (Salesforce) and internal systems to ensure accurate merchant and sales data.
- Maintain and update documentation on external and internal platforms, product features and standard operating procedures to ensure the sales team is equipped for success.
- Act as the project coordinator between merchants seeking an integration, Koalafi’s technical teams and external integration partners.
- Facilitate communication with external integration partners, merchants and sales representatives ensuring smooth hand-offs, status updates and accuracy and timely delivery of API keys or documentation.
- Schedule meetings, follow up on action items, and ensure deadlines are met.
- Identify areas to streamline processes and recommend improvements.
- 2+ years of experience in Sales Support, Sales Operations, or high volume inside sales coordinator role.
- Proficiency with a CRM tool and Microsoft Office.
- Growth minded; you thrive in a scaling, challenge-embracing culture.
- Clear written and verbal communication skills; you “set expectations and deliver.”
- Strong organizational skills with the ability to prioritize multiple deadlines.
- Experience working with technical or integration partners in a customer-facing or liaison role.
- Background in financial services, fintech, SaaS, or retail environment.
- SalesForce Certifications
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs
Who we are & what we value:
- We focus on what’s most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask, “How can this be better?”
- We move fast together
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What We Do
At Koalafi, we understand that big dreams start with simple transactions. That’s why we built the first nationwide platform that makes it possible for merchants to offer all of their customers, whether they have excellent or no credit, a wide range of pay-over-time plans through a single application. With the help of Koalafi’s advanced technology and analytics, delightful experiences, and world-class support, thousands of merchants nationwide have grown their businesses, and more of their customers can finally dream bigger.
