Revenue Operations Executive

About Wati
Wati is the world’s leading WhatsApp-first conversational growth platform, empowering businesses to build meaningful relationships with customers and drive revenue through real-time conversations. Trusted by over 14,000 customers in 100+ countries, we help businesses connect with customers on their preferred messaging platforms.

At Wati, we believe every conversation matters — whether it’s the first touchpoint with a prospect or an ongoing engagement with a loyal client. Our AI-native platform simplifies complex operations by unifying customer interactions into one intelligent, scalable, and user-friendly solution that delivers measurable ROI for companies of all sizes.

We’re backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify, and we’re proud partners of Meta, Google, and WhatsApp.

We’re looking for a Revenue Operations Executive (Generalist) to join our fast-growing RevOps team. This is a high-impact, hands-on role designed for someone who thrives in a dynamic environment and enjoys working across multiple business functions to drive operational efficiency, alignment, and growth.

As a RevOps Generalist, you’ll work across key revenue-generating teams — including Sales, Customer Success, Partnership — to optimize processes, improve systems, and deliver data-driven insights. You'll play an essential role in supporting daily operations while also contributing to strategic initiatives that shape how we scale.

This is the ideal role for someone who thrives in high-growth environments, is obsessed with operational excellence, and is ready to roll up their sleeves to get things done. You will be expected to deliver results consistently and on time, even when juggling multiple priorities.

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Please note: This is not a typical 9-to-5 role. You will be working with global teams across multiple time zones, and overtime will be required to meet deadlines and ensure alignment across regions. If you’re eager to learn, grow, and challenge yourself, you are the ideal candidate for this role.

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• Own BAU RevOps Processes: Run and improve day-to-day operational workflows across Sales, CS, and Marketing functions. Ensure tools, data, and systems are properly maintained and support team efficiency.
• Drive Cross-Functional Projects: Collaborate with stakeholders across the company to lead or contribute to strategic projects — from Hubspot CRM improvements and dashboard creation, to process redesign and automation.
• Ensure Alignment Across Teams: Act as a connective hub for go-to-market teams to ensure alignment on objectives, metrics, and customer lifecycle strategies.
• Deliver Actionable Insights: Maintain data accuracy across CRM and reporting systems. Surface insights that help teams become more data-driven and customer-focused.
• Optimize Tools & Workflows: Identify inefficiencies and manual processes across teams. Implement scalable solutions to improve productivity and customer experience.
• Support Enablement Efforts: Develop documentation, playbooks, and training resources for go-to-market teams, helping them adopt tools and best practices effectively.
• Champion Continuous Improvement: Always ask “why” and look for opportunities to refine our systems, processes, and ways of working.

• A doer who thrives on execution and delivering results, not just planning.
• 3-5 years of experience in RevOps, or similar roles in a SaaS environment.
• Operationally Minded: You love building efficient systems and processes that help teams run smoothly. You think in workflows, dependencies, and impact.
• A Strategic Doer: You can zoom out to see the bigger picture and connect dots across functions, but you’re also hands-on and willing to dive into the details to get things done.
• Data-Driven: You trust data to tell the story. You’re comfortable analyzing metrics, building reports, and using insights to drive better business decisions.
• Tech-Savvy: You’re comfortable navigating CRMs (like HubSpot or Salesforce), customer engagement platforms, and other RevOps tools. You’re quick to learn new technologies and enjoy improving tech stacks.
• A Clear Communicator: You can explain complex ideas in simple terms and tailor your communication for different audiences — from frontline teams to senior leadership.
• A Cross-Functional Collaborator: You enjoy working across departments and thrive in environments where you can bring people together to solve tough problems.
• Curious and Growth-Oriented: You’re eager to learn, open to feedback, and always looking for ways to improve yourself, your team, and the business.
• Comfortable with Ambiguity: You don’t wait for perfect information — you take initiative, ask questions, and create clarity where there isn’t any.
• Customer-Centric: Whether you're supporting Sales, CS, or Marketing, you always keep the customer journey in mind and work to enhance the overall experience.
• Results-Driven: You care deeply about outcomes, not just outputs. You’re focused on delivering measurable impact and driving business growth.