Revenue Operations Analyst
Zendesk is seeking a detailed, organized, strategic, high energy Revenue Operations Analyst to join our team. A successful candidate will be a self-starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. The main objective of this role will be to support our NAMER Enterprise Sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals. The expectation is for this candidate to work a couple of days per week in the office to connect, collaborate, learn or celebrate in person with the option of working remotely for the remainder of the week.
Responsibilities:
Serve as the trusted adviser to the NAMER Sales Team on all deal and finance related matters
Partner with Sales to teach best practices and help prepare a variety of strategic deals for management review
Serve as a trusted advisor to guide sales reps through the deal flow process and review Service Orders to ensure they conform to finance audit reviews and revenue recognition policies
Consult sales on nonstandard deal structures, pricing models, and commercial terms
Drive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions
Provide ticketing support for all Sales, Billing and Provisioning related issues from internal and external customers
Ensure the billing system and invoicing reflect correct information for each customer according to contract terms
Ensure SOX compliance by assisting and preparing monthly/quarterly AR close items
Support ad-hoc reporting and projects focusing on process improvement and automation
Requirements:
2+ years experience in Enterprise SaaS/B2B Industry, finance, sales operations, contracts management or related field
Experience working closely with sales reps and understanding quota related pressures
Ability to work through ambiguity and problem solve in a fast-paced environment
Ability to cope with changes in policies, rules and procedures
Ability to stay organized and easily manage multiple deals and tasks simultaneously for multiple stakeholders.
Strong analytical skills and experience with contract/Service Order management and analysis.
Experience juggling Remote and In-Office Work environment and interacting effectively with remote teams
Works well cross-functionally with Sales, Finance, and Legal.
Strong communication skills & experience in building relationships with and collaborating with cross-functional teams.
Flexibility with schedule due to end of month/quarter demands
Energetic, dedicated, and self-driven
Experience with SaaS subscription billing model
Familiarity with basic accounting concepts and principles
Experience working with G-Suite Sheets, Docs, and Slides
Experience with Salesforce (SFDC), Salesforce CPQ and Zuora a plus
Experience with AI and AI Pricing models a plus
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
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What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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