Revenue Operations Analyst

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

The Revenue Operations Analyst will be responsible for assisting our customer facing teams with structuring deals within our CRM to ensure that our bookings policy and SaaS revenue model is followed. The Revenue Operations Analyst will collaborate with the team to provide guidance, deal review, and finalize sales bookings within the CRM. In addition, the Revenue Operations Analyst will create sales tools that assist the team with calculating appropriate pricing structure that is beneficial for both the customer, and LiveRamp. The Revenue Operations Analyst will support consolidated reporting, standards around KPIs and metrics (i.e.: bookings, pipeline), forecasting, sales tools and sales enablement. This person will also have an important role in driving adoption related to cross-functional alignment of processes including cross-divisional deals, and pricing. This role reports to the LiveRamp Revenue Operations Manager.

You Will:

• Read, interpret and understand complex legal agreements 

• Accurately and efficiently complete pricing calculators by taking pertinent contract data and entering into calculator for upload to system of record

• Apply conceptual understanding using logic and reasoning to interpret and apply complex booking guidelines to contracts

• Support Price-Getting & Price-Setting initiatives for data gathering and intelligence

• Support client-facing teams in calculating appropriate pricing models for New customers, and growth upon Existing customers. Namely, point-of-diminishing return on SaaS revenue

• Provide direction and training to Account Executives, Customer Success Managers, and Business Development Managers in regards to reflecting Customer Agreement structure within Salesforce.com opportunities

• Define, document, and maintain sales policies across Divisions and geographies to encourage the right behavior and alignment with our bookings policy and SaaS revenue model

• Be a liaison between Accounting/Billing, FP&A, Legal, Sales, Sales Compensation and Sales Operations for everything deal related

• Implement, document, enforce processes, and tools that will maintain integrity and accuracy of sales data in Salesforce.com and integrate with business intelligence software and other sales tools

• Be a sales advocate and partner with internal organizations to understand complex sales issues

• Assist with ensuring that all end-of-quarter deals are reviewed and finalized in a timely manner

• Work with Corporate Insurance, Data Ethics, Legal, Security, Tax to collect internal approvals for Client Agreements

• Perform deal desk responsibilities in the early stages of deal negotiations by providing deal guidance around bookings, deal structure, forecasting implications and revenue recognition.

• Manage a queue of RevOps tickets/cases and ensure inquiries are addressed by the appropriate parties in a timely manner to reach SLA requirements.  

• Help in establishing, and implementing best practices for teams’ operational excellence initiatives 

• Present on changes to policies and rules as necessary

About You:

• 2–4 years of experience in Revenue Operations, Sales Operations, Deal Desk, or a related role within a SaaS or technology environment

• Strong understanding of SaaS business models, pricing strategies, and revenue recognition principles

• Experience interpreting complex legal agreements and extracting key financial and operational terms

• Familiarity with CRM systems (preferably Salesforce) and the ability to manage and maintain data integrity across sales tools and platforms

• Proven ability to apply logical reasoning and conceptual thinking to navigate contract structures and booking policies

• Proficiency with Excel, financial modeling, and pricing calculators; comfort working with large datasets and reporting

• Strong communication and interpersonal skills, with the ability to provide training and guidance to customer-facing teams

• Experience working cross-functionally with Sales, Legal, Finance, Accounting, and other internal stakeholders

• Highly organized with the ability to manage multiple tasks and priorities in a fast-paced, deadline-driven environment

• Detail-oriented, process-minded, and comfortable operating in ambiguity while driving clarity

• Previous exposure to forecasting, KPI reporting, and/or sales enablement processes is a plus

• Location: hybrid work in the heart of San Francisco, New York City, Seattle or Little Rock

The approximate annual base compensation range is $77,000 to $111,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.  Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. 

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.