Wonderlic is focused on leading the way in fair, predictive science to create a world where everyone has and succeeds in their best job, and that starts with you! We leverage I-O science to deliver evidence-based insights to predict and maximize employee potential using simple, intuitive assessment tools, and to make sure our team is engaged and equipped to do their best work. Our team is comprised of passionate professionals dedicated to pushing the boundaries of talent assessment while maintaining a commitment to scientific excellence.
Wonderlic has always championed progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. Here are some of the ways we do that:
- True work-life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to remote, flexible work
- Four-day work week
- Generous PTO plus a paid company shutdown from 12/24 to 1/1
- Ongoing professional development including attendance at professional conferences (e.g., SIOP, BIOP, SHRM, ATD, HR Tech)
- Benefits include medical, dental, vision, 401k with matching, paid new parent leave
At Wonderlic, we specialize in talent assessment, leveraging our expertise to predict potential. Our commitment lies in scientific advancements that empower organizations to identify and retain top talent effectively. Embedded within our approach are the principles of Industrial-Organizational Psychology, serving as the foundation for everything we do.
What Sets Us Apart:
- Scientific Precision: We apply rigorous scientific methodologies to develop assessments that accurately gauge individuals' potential and fit within various organizational contexts.
- Innovation: Our dedication to continuous improvement drives us to explore cutting-edge techniques and technologies, ensuring our assessments remain at the forefront of talent assessment.
- Impactful Solutions: By integrating I-O Psychology principles into our processes, we deliver solutions that not only meet the immediate hiring needs of organizations but also contribute to long-term success and retention.
Role Overview
Wonderlic is seeking a Revenue Operations Analyst to manage and optimize our Marketing Ops, Sales Ops, and Customer Success Ops. Reporting to the Finance Systems Manager, this role will oversee our RevOps tech stack (Salesforce, Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly), ensure teams leverage tools appropriately, onboard team members, streamline processes, integrate technology, and set up insightful dashboards and reporting. The ideal candidate will have a strong background in customer success leadership, reflecting our SaaS focus.
Key Responsibilities:
- Drive RevOps Process Compliance: Track process compliance and work with RevGen team members to ensure accountability to data and process integrity, through a feedback-forward approach.
- Tech Stack Management: Oversee and optimize the use of Salesforce, Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly, and other relevant tools.
- Team Collaboration: Regularly interact with marketing, sales, and customer success teams to ensure effective use of tools and alignment with processes.
- Onboarding and Training: Develop and implement a robust tech stack onboarding process for new team members, ensuring they are proficient with the tools.
- Process Improvement: Identify opportunities and solicit feedback to streamline and enhance processes across marketing, sales, and customer success.
- Dashboard and Reporting: Create and maintain dashboards that provide real-time insights into key performance metrics for marketing, sales, and customer success.
- Data Analysis: Analyze data to identify trends, make recommendations, and follow up with teams to ensure implementation and continuous improvement.
- Customer Success Focus: Prioritize customer success initiatives, understanding its critical importance to our SaaS business model.
Qualifications:
- 5+ years of experience in a similar role, ideally with a strong focus on Customer Success.
- Expertise in Salesforce administration and familiarity with SaaS sales acceleration tools.
- Proficiency with Microsoft 365 suite, including Outlook and SharePoint.
- Experience with analytics tools (e.g., Google Analytics, Tableau).
- Strong analytical skills and data-driven decision-making capabilities.
- Excellent communication and presentation skills, with the ability to train and support end-users.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- High attention to detail and organizational skills.
- Experience in a start-up environment is a plus.
Recommended Skills:Technical Skills:
- Salesforce Administration: Expertise in managing and optimizing Salesforce, including customization, reporting, and integration.
- RevOps Tools Proficiency: Proficient with tools like Salesforce Marketing Cloud Account Engagement/Pardot, Gong, Chilipiper, Calendly, and other relevant SaaS sales acceleration tools.
- Data Analysis: Strong analytical skills with experience using tools such as Tableau, Google Analytics, or similar for data analysis and reporting.
- Marketing Automation: Familiarity with marketing automation platforms and practices, such as email campaign management, lead scoring, and A/B testing.
- Technical Integration: Experience in integrating various tech stack tools to streamline processes and enhance system efficiency.
Analytical and Process Improvement Skills:
- Data-Driven Decision Making: Ability to analyze data and derive actionable insights to inform business decisions and drive performance improvements.
- Process Optimization: Experience in identifying inefficiencies and implementing process improvements using methodologies like Agile, Lean, or Six Sigma.
- Dashboard Creation: Skilled in creating and maintaining dashboards that provide real-time insights into key performance metrics across marketing, sales, and customer success.
Interpersonal and Communication Skills:
- Collaboration: Strong collaboration skills with the ability to work effectively with cross-functional teams including sales, marketing, customer success, and finance.
- Training and Onboarding: Ability to develop and deliver training programs to onboard team members to the RevOps tech stack and ensure ongoing proficiency.
- Feedback and Accountability: Experience and comfort with providing feedback related to process compliance across a variety of audiences, especially those with whom there is not a direct reporting relationship.
- Communication: Excellent written and verbal communication skills, with the ability to convey complex technical information to non-technical stakeholders.
Customer Success Focus:
- Customer Success Leadership: Background in customer success leadership with a deep understanding of customer success processes and enablement in a SaaS environment.
- Customer Retention Strategies: Experience in developing and implementing strategies to improve customer retention and satisfaction using technology and data insights.
Project Management Skills:
- Project Management: Proficient in project management, with experience managing multiple priorities and projects in a fast-paced environment.
- Resource Management: Ability to manage internal support teams and external contractors to ensure timely and efficient project execution.
Soft Skills:
- Strategic Thinking: Ability to think strategically about technology and process improvements to support revenue generation goals.
- Adaptability: Flexibility and adaptability to work in a dynamic and rapidly changing environment.
- Attention to Detail: High attention to detail and organizational skills to ensure accuracy and consistency in data management and reporting.
Affirmative Action Plan/Equal Employer Opportunity (AAP/EEO) Statement: Research suggests that both the confidence gap and imposter syndrome can make members of some groups (including women, members of the LGBTQIA+ and BIPOC communities, and candidates of less traditional age, education, or background) less likely to apply for jobs when they don’t meet 100% of the qualifications. At Wonderlic, we are in the business of identifying potential, and we encourage all interested candidates to apply.
Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and this is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law.
In addition, we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please get in touch with us at [email protected] to request an accommodation.
Disclaimer: This job description is not designed to include a comprehensive list of duties and responsibilities that are required of the employee. Duties and responsibilities may change or be assigned at any time, with or without notice.
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What We Do
Not every candidate is a top performer—and neither is every hiring assessment provider.
Wonderlic’s mission is to help HR professionals identify top applicants and predict on-the-job performance by providing them with the most trusted, scientifically validated assessments on the market. Since the company was founded in 1937, more than 200 million Wonderlic assessments have been administered to job candidates.
Our formula for success is simple: cutting-edge I/O psychology research, machine learning, artificial intelligence, and a company culture grounded in a thirst for innovative thinking and a sincere respect for diverse perspectives.
Here’s why thousands of companies rely on Wonderlic’s unique "whole person” assessments to identify the best fits for every open role, hire with confidence, and more.
1. Reduce turnover
By identifying candidates who have the skills, temperament, and motivation needed to succeed in their role within your organization, Wonderlic significantly reduces turnover. We’ve helped our clients reduce turnover by up to 44%.
2. Create a more equitable hiring process and culture
The objective candidate data we provide allows hiring teams to see whether candidates have what it takes to excel, regardless of their work experience or level of education. This data-driven assessment approach helps organizations mitigate the unconscious bias inherent in the hiring process—and create more diverse, equitable, and inclusive teams.
3. Streamline your hiring process
By using WonScore to pre-screen candidates, you can cut your applicant review time by up to 50%—and quickly focus on your highest-potential candidates before they get snapped up by a competitor.
4. Deliver a first-class candidate experience
Unlike most assessment companies, Wonderlic offers candidate feedback reports that provide candidates with curated insights into their score. In addition, our assessment provides new hire success tips for a better understanding of a candidate’s personality, motivators, and learning potential.
5. Build a future-proof workforce
As new technologies transform the job landscape, more and more companies are focused on finding employees with the ability to learn new skills, adjust to change, and thrive in the face of uncertainty. Our competency-based insights also help companies get a clearer sense of candidates’ capacity for development and long-term growth.
Why Work With Us
Wonderlic’s progressive company culture is grounded in a thirst for innovative thinking and a sincere respect for diverse perspectives.
We're also deeply committed to “walking the walk” when it comes to providing work/life balance. This is why we recently moved to a 32-hour, 4-day work week while maintaining our already generous PTO policy.
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