Revenue Integrity Manager

Description

Job Title: Revenue Integrity Manager

Reports To: Controller

Location: Hybrid – based at Moda Tower, Portland, OR, with regional oversight across Metro Portland and Southwest Washington, must be Oregon resident

Job Type: Full-Time, Exempt

Salary Range: $72,000-$80,000/annually

Position Summary

The Revenue Integrity Manager provides centralized oversight, governance, and technical leadership for accounts receivable (A/R), collections, revenue recognition, restricted funds compliance across the organization, and is responsible for program and membership builds in the associations primary Customer Relationship Management (CRM) system. While day-to-day transaction entry remains decentralized at branch and program levels, this role establishes standards, develops and enforces standard operating procedures (SOPs), monitors compliance, and intervenes when practices fall out of alignment.

This position is critical to shifting the organization from inconsistent, cash-based practices to disciplined accrual-based revenue recognition, timely A/R follow-up, and structured collections activity.

Core Responsibilities

Accounts Receivable, Revenue Recognition & Collections Oversight (60%)

• Establish, document, and maintain organization-wide SOPs for accounts receivable, revenue recognition, collections, and write-offs.
• Enforce accrual-based revenue recognition standards across all programs and facilities; ensure revenue is recorded when earned, not when cash is received.
• Provide training, guidance, and ongoing support to branch and program staff responsible for A/R entry and follow-up.
• Monitor A/R aging, trends, and compliance with established standards; proactively identify breakdowns and require corrective action.
• Own collections governance, including escalation thresholds, membership or program termination timelines, write-off criteria, and coordination with third-party collections agencies.
• Serve as the primary liaison with external collections agencies and oversee account placement, recalls, and reporting.
• Prepare month-end A/R-related journal entries, reconciliations, and management reports.
• Partner with Accounting and Finance leadership during year-end audit and internal reviews.
• Balance strong customer service expectations with consistent enforcement of financial policies.
• Identify process gaps, control weaknesses, and operational inefficiencies; implement improvements to strengthen internal controls, revenue recognition compliance, and cash flow management.
• Maintain confidentiality and exercise sound judgment in all financial decisions.

Program & Membership Configuration Governance in CRM (Approximately 30%)

• Provide centralized oversight and governance of program, membership, and billing configuration within the organization’s CRM system.
• Develop and maintain standards for CRM program builds to support accurate billing, revenue recognition, reporting, and operational consistency.
• Partner with operational leaders to ensure program setup aligns with accounting requirements, business rules, reporting needs, and participant experience expectations.
• Review and approve complex or non-standard program configurations to reduce revenue leakage, billing inconsistencies, and downstream accounting corrections.
• Identify opportunities to improve data structure, standardization, automation, and reporting integrity within CRM workflows.

Professional Development & Internal Engagement (Approximately 10%)

• Participate in regular check-ins with supervisors and cross-functional finance and operations meetings.
• Engage in relevant professional development related to nonprofit accounting, compliance, revenue recognition, and systems improvement.
• Promote a culture of accountability, learning, and continuous process improvement across decentralized teams.
• Maintain cross-functional accounting knowledge to support continuity of finance operations during staffing transitions, extended absences, or peak workload periods.
• Provide operational accounting support as needed, including accounts payable, reconciliations, journal entries, and month-end close activities.
• Other duties as assigned which may include special projects.

YMCA-CW Comprehensive Benefits for Full-Time Staff:

• Voluntary Medical, Dental insurance, and Vision insurance
• Voluntary Retirement plans (403(b) and Roth options) + 9% Employer Contribution to 403(a) when eligibility is reached
• Voluntary Life and AD&D
• Voluntary Short-Term Disability
• Voluntary Accident
• Voluntary to Critical Illness
• Voluntary to Pet Insurance
• Voluntary LegalShield/IDShield
• Vacation leave (accrual increases with tenure)
• Sick leave (in accordance with applicable state and local regulations)
• 3 paid holidays annually
• 6 floating holidays annually
• Complementary Y Membership

Requirements

• Minimum of 3–5 years of experience in nonprofit operations, accounting, or finance.
• At least 2 years of direct experience in accounts receivable, billing, or collections.
• Demonstrated understanding of accrual accounting and nonprofit revenue recognition principles.
• Experience developing SOPs and training staff across departments without direct supervisory authority.
• Demonstrated ability to balance operational partnership with enforcement of financial standards and controls.
• Experience working in decentralized or multi-location organizations preferred.
• Ability to analyze operational workflows and identify upstream causes of accounting or billing issues.
• Familiarity with Daxko or similar nonprofit CRM and billing systems preferred.
• Strong analytical, organizational, and problem-solving skills.
• High attention to detail with the ability to see systemic issues and drive corrective action.
• Proficiency in Microsoft Excel and Word; comfort working with financial data and reports.
• Clear, confident communicator able to translate technical requirements into practical workflows.

Knowledge, Skills, & Abilities

• Financial integrity and accountability
• Systems thinking and process discipline
• Sound judgment and decision-making
• Ability to influence without direct authority
• Commitment to equity, inclusion, and respectful collaboration

About Us 

The YMCA of Columbia-Willamette serves communities across Oregon and Southwest Washington with a focus on youth development, healthy living, and social responsibility. Our programs span early learning, afterschool enrichment, fitness and wellness, camps, and community services. This role ensures the systems that support our mission are dependable, consistent, and implemented with fidelity across every site we serve.