Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionAs a Revenue Enablement Specialist, you are the post-sale quarterback responsible for ensuring our new clients experience a smooth transition from signed agreement to successful implementation. From the moment a client says "yes," you step in to facilitate contract finalization, onboarding, and early adoption — giving our sales team time back to sell more.
You'll help accelerate the time-to-value for our customers while navigating internal processes. By streamlining communication, managing complex workflows, and ensuring alignment between clients and our teams, you will help increase revenue retention and enhancing customer satisfaction. You will be a Hyper Care connection between Sales and long-term Client Development. You will report to the VP of Sales Growth.
Main Responsibilities
Post-Sale Handoff & Contract Facilitation
- Take ownership of the customer journey immediately after verbal commitment.
- Manage the contract submission workflow, including gathering approvals, uploading materials, and coordinating signoffs
- Navigate exceptions, legal redlines, and non-standard paperwork (e.g., customer paper) with confidence and clarity
Security & Compliance Coordination
- Lead the customer-facing security review process, serving as the primary contact for all compliance documentation and data security questions
- Collaborate with internal security, legal, and technical team members to ensure efficient review cycles
- Maintain a working knowledge of common security objections and standard responses to expedite the process
Implementation Readiness & Hyper Care
- Coordinate internal work item submissions to ensure implementation teams are assigned without delay
- Be the our client's liaison through implementation scheduling, kickoff, and onboarding.
- Track post-signature milestones and escalate delays or risks.
- Lead a 30–90 day "Hyper Care" phase to monitor adoption and ensure all committed revenue is retained.
- Document success criteria and prepare the client for a seamless handoff to their long-term Client Development team.
- 2+ years in onboarding, customer success, deal desk, or project coordination roles
- 2+ years of successful sales experience with experience expanding existing relationships and revenue opportunities
- Ability to manage multiple concurrent processes
- Experience communicating and building trust with both clients and internal stakeholders (Sales, Legal, Security, and Implementation)
- Comfortable navigating internal systems (CRM, contract tools, project trackers) and client-side obstacles
- You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table, solving issues, and identifying opportunities.
- You understand your customer by seeing your world through their perspective and can speak their language.
- You prioritize accountability, building trust with your teammates and customers.
- A background in payroll, human resources, tax incentives, consulting, or other professional services.
- Bachelor's degree required
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-remote
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
-
Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
-
Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
-
Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
Similar Jobs
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
