Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.
The Revenue and Business Intelligence Data Analyst will be responsible for administering and enhancing profitability and performance reports, providing critical business intelligence, and supporting revenue optimization initiatives. This role involves managing and updating key performance and operational reports, conducting in-depth analysis of pricing, profitability, agent performance, and market trends, and providing actionable insights to various stakeholders across the organization. The analyst will also support the sales operations team with price and FX elasticity analysis, contributing to healthy Gross Margin Per Transaction (GMPT) and overall business growth.
Duties and responsibilities
- Develop and maintain comprehensive profitability analysis by agents, country, and payer, providing insights into key drivers and areas for improvement.
- Work collaboratively with the sales operations team in the development and implementation of pricing guidelines and policies.
- Monitor agency performance, investigating and identifying variance to expectations due to pricing.
- Conduct competitive benchmarking to identify off-market pricing and analyze competitor trends in order to support the development of the company’s pricing strategy and market positioning.
- Develop predictive models and forecasting tools to anticipate trends in transaction volumes, revenue, and profitability.
- Leverage advanced skills in Microsoft Excel, SQL, and data visualization tools to deliver high-quality data analysis and insights to internal stakeholders and clients. Develop, maintain, and automate dashboards, metric reports, and visualizations to support data-driven decision-making.
- Develop and maintain an agent segmentation and performance review process with clear action items by segment (Decliners / Underperformers / Low profitability) Manage and update the competitive report.
- Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.
- Attend periodic Information Security training provided by Viamericas’.
- Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.
Qualifications
- Bi-lingual (Spanish / English)
- Minimum 2 years working experience in technical data analysis, working with large data sets and with proven business analysis experience
- Experience with Microsoft Office, Power BI, and SQL, required. Experience with Python, R, or Javascript is a plus
- Time management: Able to prioritize and handle multiple tasks at the same time.
- Detail oriented with an analytical mindset
- Creative critical thinker with excellent presentation skills, verbal and written communication skills, and interpersonal skills
- Highly motivated team player with a strong desire for success
- Responsibility: Owner of the task allocated to daily schedule.
- Information Security Responsibilities
- Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.
- Attend periodic Information Security training provided by Viamericas.
- Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.
Working Conditions
General office working conditions, frequent travel (foreign and domestic) is required. If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth.
Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
What We Do
Viamericas offers money transfer, bill payment, check processing and top-up services at agent locations across the United States, and a network of thousands of pay-out locations throughout Latin America, India and Asia. Viamericas provides easy, fast and safe international payments and superior customer service.
