Revenue Cycle Systems Manager

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

PRIMARY DUTIES AND RESPONSIBILITIES

Operational Leadership & System Stability

• Own daily operational health and availability of RCS billing & coding systems (including athenaIDX & Athena EDI), automation, interfaces, and batch processes.
• Serve as primary escalation point for system incidents, performance degradation, and recurring operational issues.
• Lead coordination of incident response, root‑cause analysis, and corrective action plans.
• Oversee daily, month‑end, quarter‑end, and year‑end system readiness and monitoring.

Team Leadership & Workforce Management

• Manage, coach, and develop RCS Systems Analysts and assigned resources.
• Define operating procedures, coverage models, and escalation paths.
• Manage workload prioritization, on‑call support, cross‑training, and continuity planning.
• Perform administrative duties including payroll, time‑off approvals, performance management, and goal setting.

Change, Risk & Governance

• Enforce change management standards, approvals, and documentation for Tier 2 and Tier 3 system changes.
• Ensure audit‑ready system operations supporting SOX, SOC, HIPAA, and security access requirements.
• Maintain operational controls, access reviews, disaster recovery documentation, and policy adherence.
• Partner with leadership on risk identification, mitigation strategies, and executive reporting.

Automation, Interfaces & Batch Operations

• Oversee batch workflows including night jobs, TES evaluations, extracts, interfaces, ETM automation, scripts, and error traps.
• Ensure proactive monitoring, alerting, and resolution of automation failures.
• Drive automation strategy focuses on efficiency, scalability, control, and cost reduction.

Business Partnership & Communication

• Translate technical issues into clear, actionable business impacts for non‑technical stakeholders.
• Provide operational status reporting, trending, and executive summaries.
• Support UAT, implementations, and revenue cycle initiatives requiring system engagement.

Platform & Vendor Management

• Act as an operational liaison with AthenaIDX, Athena EDI,  Athena hosting partners, , KAV Consulting and internal IT teams.
• Manage vendor cases, SLAs, incident trends, and service improvements.
• Coordinate testing, validation, and readiness for system upgrades, patches, and enhancements

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong operational decision‑making and incident management skills.
• Experience managing audit controls, access governance, and compliance documentation.
• Proven ability to lead Revenue Cycle or System Application operations in a regulated healthcare revenue cycle environment.
• Deep understanding of medical billing, coding, reimbursement logic, and compliance impacts.
• Ability to balance operational workload, projects, and strategic initiatives
• Working knowledge of scripting tools including Cache, SQL, ETM Agent, Visual Basic, PowerShell, WINSCP, FTP, Windows Task Scheduler, and terminal scripting.
• Working knowledge of interface technologies (HCO, SUI, APIs) and monitoring practices.
• Strong written and verbal communication skills with the ability to present to executives and technical teams

EDUCATION (Required and/or Preferred):

• High School Diploma (Required)
• Bachelor/Master degree (Preferred)

FIELD OF STUDY:

• Not Applicable

WORK EXPERIENCE/QUALIFICATIONS:

• 8+ years of experience in Revenue Cycle or Healthcare Systems operations.
• 3+ years of leadership, operational management, or project management experience.
• 2+ years of healthcare application support (athenaIDX)or comparable healthcare billing system experience.
• Experience with ServiceNow or comparable ITSM platforms (preferred).

CERTIFICATES AND LICENSES:

• athenaIDX Applications course modules Applicable (preferred but not required)

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Professional setting
• Continuous sitting
• Continuous oral & written communication and listening skills
• Continuous computer use
• Job requires a high level of mental awareness

PRIMARY LOCATION:

• Dallas, TX - SCP Office

SECONDARY LOCATIONS:

• Lafayette, LA
• Atlanta, GA
• Remote

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Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

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