At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
Reporting to the Revenue Cycle Lead, the Payment Posting - Revenue Cycle Specialist will assist with accurate payment posting, ensuring financial accuracy and reducing discrepancies. Responsibilities include mentoring team members, implementing process improvements, and managing refunds and adjustments. You will also monitor key performance indicators (KPIs) and work to minimize manual adjustments, contributing to overall efficiency and improved cash flow management within the revenue cycle operations. This is a full time position that is fully remote.
What you’ll be doing:
- Accurate Payment Posting: Ensure all payments are posted with high accuracy, maintaining financial integrity and minimizing discrepancies.
- Monthly Payment Volume Management: Consistently post a high volume of payments each month, ensuring that productivity targets are met or exceeded.
- Reconciliation Consistency: Perform monthly reconciliations of all posted payments to ensure they are accurate and fully accounted for, reducing the risk of financial discrepancies.
- Proactive Refund and Adjustment Management: Efficiently identify and process refunds and adjustments to prevent aged credit balance invoices, ensuring timely financial corrections.
- KPI Monitoring and Reporting: Regularly track and report on the achievement of KPIs, identifying areas for improvement and implementing solutions to meet performance targets.
- Proactive Refund and Adjustment Management: Take responsibility for identifying and processing refunds and adjustments proactively to prevent aged credit balance invoices, ensuring timely and accurate financial management.
- Team Collaboration: Work collaboratively with your peers, sharing knowledge and best practices to contribute to the overall success of the team.
What success looks like in this role:
- Attention to Detail: Demonstrate a high level of accuracy in payment posting to ensure financial integrity and reduce errors.
- Error Rate Reduction: Actively work to reduce the error rate in payment postings by adhering to best practices and implementing quality checks.
- Manual Adjustment Minimization: Strive to minimize the need for manual payment adjustments by improving the accuracy of initial postings and using available tools effectively.
- Electronic Remittance Advice (ERA) Utilization: Increase the use of ERA in payment posting processes to streamline operations and improve overall efficiency.
- Proactive Problem Solving: Take initiative in identifying issues within the payment posting process and develop innovative solutions to improve accuracy and efficiency.
- Commitment to Training and Development: Actively engage in continuous learning opportunities, such as Recharge Hours, Electives, and LinkedIn Learning, to enhance your skills and stay updated on best practices in revenue cycle management.
- Adaptability and Initiative: Be adaptable to changes in processes and KPIs, and take initiative to meet evolving departmental goals.
- Accountability: Consistently meet or exceed the updated KPIs, demonstrating a strong commitment to achieving the department’s performance targets.
- Effective Communication: Maintain clear and open communication with team members and other departments to ensure smooth operations and timely issue resolution.
- Focus on Continuous Improvement: Actively participate in and contribute to process improvement initiatives that enhance overall department efficiency and accuracy.
- Embrace Technology: Utilize technology tools like Electronic Remittance Advice (ERA) effectively to streamline payment posting processes and improve efficiency.
What We Expect From You
- High school diploma or GED required.
- At least two (2) years of experience in the healthcare field in a similar position.
- Familiarity and experience working in the behavioral health field.
- Comfortable in amorphous environments with constantly evolving job responsibilities.
- Tech-savvy with a strong ability to adapt to new technologies and platforms efficiently.
- Excellent written and verbal communication skills.
- Ability to multitask and manage context switching effectively.
The target base salary range for this position is $32.05 - $39.62, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace
To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
What the Team is Saying
What We Do
Life is stressful enough; finding, scheduling, and accessing diverse and quality mental healthcare shouldn't be. Spring Health equips employers and health insurers across the globe to make mental health accessible and achievable.
We use clinically validated AI technology, called Precision Mental Healthcare, to deliver optimal care — from meditation, coaching, therapy, medication, or a combination of all four — to our members. This technology isn't just for our members, but also for our more than 10,000 Providers to be empowered with data and insights to help members get the care they need faster.
Founded eight years ago to address the urgent global mental health crisis, Spring Health’s grown to cover more than 10 million lives through 450 employers, strategic payer relationships, and 27,000 groups that access the Spring Health through a channel partner.
We support employees at global brands like Microsoft, Target, J.P. Morgan Chase and Delta Airlines to deliver best-in-class outcomes for employees and a net positive ROI for employers. Last year, the company became the first and only company in its category to earn external validation of net savings for customers.
Why Work With Us
Our team is dedicated to revolutionizing mental healthcare. We stand by our values and are advocates for our members and team members. Together, we're building solutions with an intensity and focus that has been needed for decades. If you're a builder, come build the future of mental health with us.
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Spring Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Spring Health, 60% of our team members work remotely. If you're in NYC, you have the opportunity to work in the office, but it's not required.
