About this role
As the Revenue Cycle Operations Manager, you'll be responsible for overseeing the day-to-day operations of the billing department, ensuring timely and accurate claim submission, payment posting, denial management, and compliance with payer and regulatory requirements. In addition, you'll manage the billing staff and serve as the key link between the billing team and senior leadership.
Operations & Performance Management
- Provide leadership and mentorship to billing staff including leads and/or supervisors, fostering growth while ensuring alignment with Boulder RCM metrics, quality, and compliance standards
- Develop and implement billing policies, procedures, and performance metrics (KPIs) in conjunction with RCM and Finance leadership
- Oversee claim submissions, payment posting, adjustments, and denial resolution workflows
- Ensure compliance with payer requirements, HIPAA regulations, and internal policies
- Collaborate with Revenue Cycle leadership to identify trends, improve processes, and optimize reimbursement
- Provide regular reporting on billing performance, denials, collections, and other key indicators to senior leadership
- Manage departmental staffing, including recruiting, hiring, training, and performance evaluations
- Support system upgrades, automation initiatives, and vendor management as needed
- Partner with finance, clinical, and compliance teams to resolve issues impacting billing and revenue
What you bring:
- Minimum of 5 years of progressive revenue cycle/billing experience, with at least 2 years in a supervisory or management role
- Deep commitment to patient-centered care and Boulder’s core values
- Demonstrated ability to improve processes, enhance efficiency, and solve problems proactively
- Builds trust and develops others through active listening, coaching, and feedback
- Leads with integrity, accountability, and professionalism, even under pressure
- Takes ownership and drives results with initiative and sound decision-making
Nice to have but not required:
- Experience working in startup or healthcare environments
- Experience with Athena, NextGen, or similar
Work environment
- This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, CO, FL, GA, ID, IL, KY, MA, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, WA, or WV. Applicants must reside and work in one of those states to be considered
- Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like
Expected hours of work
This is a full-time remote position expected to work 40 hours between Monday-Friday
Compensation
The starting pay range for this position is $90,000 - 100,000 per year; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave).
Hiring Timeline
- Hiring Manager Interview
- Panel Interview
- Anticipated start date - November 2025
- NOTE: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required.
Some of Boulder’s amazing benefits for regular, full-time employees
- Contribution to meaningful, life-saving work!
- Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
- Mental Health Services via Regence, Doctors on Demand, and EAP for continuous care
- 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
- Sick leave accrued at 1 hr for every 30 hrs paid
- 9 Paid Holidays per year
- 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
- 401(k) retirement savings
- Remote friendly with hardware provided to complete your work duties
Our values
- The people we care for always come first
- Our opportunity is also our duty, in service to others
- Share facts to change minds, instill empathy to change hearts
- Move the industry forward: follow the data
- Strong individuals, stronger together
Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!
Top Skills
What We Do
Telehealth addiction treatment on your terms and timeline - grounded in kindness, respect, and unconditional support.
At Boulder Care, we help people with substance use disorders reach their goals through judgement-free recovery support and evidence-based addiction treatment, rooted in the principles of harm reduction. Patients can access their Care Team — a Clinician, a Care Advocate, and a Peer Recovery Specialist — through secure messaging, video visits, and phone support from an app on their phone.
By championing low-threshold access to medications for addiction treatment, Boulder improves clinical and functional outcomes — sharing in the cost savings with health plan and employer partners under a value-based model.
We are proud to offer millions of Americans access to Boulder as an affordable in-network provider and affordable self-pay options to those who need it.
