The Revenue Cycle Implementation Specialist (RCM) leads the onboarding and configuration of RCM services for both new logo implementations and existing customer expansions, ensuring accurate billing setup, operational readiness, and a seamless transition into Revenue Cycle Operations. This role plays a critical part in supporting revenue realization and customer success by delivering high-quality onboarding outcomes and driving alignment across cross-functional partners. Success in this role is measured by onboarding velocity, setup accuracy, customer satisfaction, and the quality of handoffs to ongoing service delivery.
Essential Job Duties
- Lead end-to-end onboarding execution for customers purchasing RCM services across new logo implementations and expansions
- Gather, validate, and confirm all required billing and operational inputs (payer contracts, billing codes, workflows, etc.)
- Configure billing processes and system settings to enable accurate RCM service delivery
- Validate all configurations with customers to ensure accuracy and readiness prior to go-live
- Ensure onboarding is completed within defined timelines and quality standards Handoff to Revenue Cycle Operations
- Be accountable for the quality and completeness of handoff to the Revenue Cycle Success Manager (RCSM)
- Lead structured handoff processes, ensuring all documentation, configurations, and expectations are clearly communicated
- Ensure seamless internal and customer-facing transitions to support immediate service continuity Process Improvement & Scalability
- Drive improvements to onboarding and handoff processes to support scalability
- Identify opportunities to reduce onboarding cycle time, improve quality, and eliminate friction Cross-Functional Collaboration
- Drive alignment across Sales, Implementation, Product, Revenue Cycle Operations, and Customer Success
- Influence partners to ensure onboarding requirements and timelines are met Customer Experience & Risk Management
- Proactively identify, escalate, and resolve risks, issues, and dependencies throughout onboarding
- Ensure a consistent, high-quality onboarding experience that supports long-term customer success Performance & Continuous Improvement
- Be accountable for onboarding KPIs, including velocity, setup accuracy, and quality
- Monitor performance trends and contribute to continuous improvement efforts
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
- Bachelor’s degree in Business, Healthcare Administration, Finance, or a related field, or equivalent professional experience
- 3 - 6+ years of experience in implementation, onboarding, revenue cycle operations, billing, healthcare operations, or customer-facing delivery roles
- Experience working cross-functionally in operational or service delivery environments
- Demonstrated ability to build and improve processes in a scaling organization
- Strong understanding of billing processes, payer contracts, and revenue cycle workflows (healthcare experience preferred)
- Ability to manage multiple concurrent onboarding efforts with strong attention to detail
- Excellent communication, organization, and stakeholder management skills
- Strong problem-solving and analytical capabilities
- SaaS implementation or professional services experience
- Experience with healthcare billing systems or RCM service models
- Experience operating in KPI-driven environments
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in the role
Education
Experience
Skills
Preferred Experience
Other Requirements
Skills Required
- Bachelor's degree in Business, Healthcare Administration, Finance, or a related field
- 3 - 6+ years of experience in implementation, onboarding, revenue cycle operations, billing, or healthcare operations
- Strong understanding of billing processes, payer contracts, and revenue cycle workflows
- Ability to manage multiple concurrent onboarding efforts
- Excellent communication, organization, and stakeholder management skills
What We Do
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent. Since 2008, HHAeXchange has been at the forefront of delivering better homecare by helping payers and providers achieve operational efficiency, increase compliance, and improve patient outcomes. Today, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. Our acquisition of Annkissam, a leading provider of enterprise software for self-direction services, allows us to deliver the most complete, end-to-end homecare management solution in the market. We act as the single source of truth in connecting providers, payers, and members through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
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