We are seeking a Revenue Cycle Representative I (Billing) to join our team. This role supports billing operations and accounts receivable functions, ensuring accurate claim submission, timely follow-up, and effective communication with payers and internal teams. The ideal candidate is detail-oriented, organized, and able to work independently while contributing to a collaborative team environment.
Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.
The anticipated starting pay for new hires for this position is between $17.00 -$18.00 an hour.
Responsibilities- Support billing and collections processes for accounts receivable
- Review and submit claims for assigned payers and/or business lines in a timely manner
- Run and analyze monthly aging reports to follow up on unpaid claims according to departmental protocols
- Communicate with Utilization Review staff regarding authorizations, appeals, and payer requirements
- Respond to payer communications, including processing denials and submitting additional information as needed
- Maintain accurate and organized filing systems, including archiving inactive records
- Document all billing-related activity appropriately within the electronic health record (EHR) system
- Collaborate with team members and participate in meetings to support departmental goals
- Promote excellent customer service in all interactions
- High school diploma or GED required
- Minimum of one (1) year experience in an office, clerical, or customer service environment
- Experience with medical billing, insurance reimbursement, or collections preferred
- Knowledge of medical terminology, CPT/ICD-9/10/HCPCS coding, and insurance billing processes preferred
- Familiarity with Medicare, Medicaid, and private insurance requirements preferred
- Strong data entry and keyboarding skills, including navigating electronic systems and payer websites
- Intermediate proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail, organizational skills, and ability to manage time effectively
- Ability to work independently and solve moderately complex billing and coding issues
- Excellent communication skills with the ability to interact professionally with diverse stakeholders
- Ability to maintain confidentiality and adhere to HIPAA guidelines
Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you.
Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.
Chestnut offers a new salary structure and robust benefits!
EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $17.00 -$18.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.
check out our benefits here!
Skills Required
- High school diploma or GED
- At least one year of experience in an office, clerical, or customer service environment
- Experience with medical billing, insurance reimbursement, or collections
- Knowledge of medical terminology, CPT/ICD-9/10/HCPCS coding, and insurance billing processes
- Familiarity with Medicare, Medicaid, and private insurance requirements
- Strong data entry and keyboarding skills, including navigating electronic systems and payer websites
- Intermediate proficiency with Microsoft Office, including Word, Excel, and Outlook
- Strong attention to detail, organizational skills, and time-management ability
- Ability to work independently and solve moderately complex billing and coding issues
- Excellent communication skills and ability to interact professionally with diverse stakeholders
- Ability to maintain confidentiality and adhere to HIPAA guidelines
What We Do
Chestnut is an AI-powered mortgage company and lender that rebuilds home financing around automation. Its AI reviews borrower documents, compares loan options, and processes applications, reducing operating costs and typically lowering rates by about 0.5%. The company supports home purchases, refinances, cash-out loans, home-equity loans, and HELOCs, while providing each borrower with a dedicated human loan expert by text, email, or phone.
