The Role
Support the revenue cycle through data analysis, reporting, process improvement, and training for billing and client accounting. Monitor AR, billing metrics, write-offs, and inventory to identify risks and revenue leakage. Troubleshoot billing issues, support system changes and testing, develop documentation and training, and assist with month-end reporting and audit requests to ensure billing compliance and cash flow.
Summary Generated by Built In
Job Summary & Responsibilities
Prepare recurring and ad hoc reports for leadership highlighting revenue cycle performance and process gaps. Preferred QualificationsBachelor's degree in Accounting, Finance, Business or related field and five years' related experience required; advanced degree a plus; OR equivalent combination of education and/or experience.
Experience in billing, revenue cycle, accounting operations or financial analysis is required, along with experience supporting process documentation and training initiatives. Experience in a law firm or professional services environment is preferred.
Strong analytical and problem-solving skills with attention to detail.
Proficiency in Excel (formulas, lookups, pivot tables) and other tools for use in data analytics.
Exposure to legal billing systems (e.g., Elite 3E, Aderant) and/or e-billing platforms.
Professional judgment and ability to work independently within defined scope.
Strong verbal and written communication skills.
Ability to explain processes and data to varied audiences.
Organized, proactive and process improvement-oriented.
Commitment to accuracy, confidentiality and ethical standards.
This position is hybrid based out of our Kansas City, MO office.
Supports the firm's revenue cycle through data analysis, process improvement and training support related to billing and client accounting. This role focuses on identifying trends, resolving issues impacting billing and cash flow, supporting compliance with client billing requirements and assisting with the training and ongoing education of billing functionality and processes across the Client Accounting team.
Analyze billing workflow metrics, accounts receivable aging, collections activity, credits, write offs and billing turnaround to identify trends and areas of risk.
Assist in monitoring inventory status related to aged accounts receivable, unbilled services and indicators of potential revenue leakage.
Prepare recurring and ad hoc reports for leadership highlighting revenue cycle performance and process gaps.
Investigate billing delays, write downs/write-offs, rejections and compliance issues and summarize findings with recommendations.
Develop working expertise in the firm's billing and accounting systems (e.g., time and billing, e billing, matter configuration).
Support timely bill processing and facilitate resolution of billing discrepancies by serving as a functional resource assisting with troubleshooting system or process related issues.
Analyze recurring billing edits or errors to determine whether issues are systemic, training related or client driven.
Support implementation and rollout of billing system enhancements, system changes, projects and updated procedures through testing, data validation and other related activities.
Assist with training new hires, ensuring consistent onboarding and skill development as well as ongoing training of all billing staff related to billing/e-billing functionality, workflows and client requirements.
Become familiar with financial terms of Outside Client Guidelines.
Help develop and maintain billing process documentation, policies and procedures manuals and job aids.
Identify training gaps based on billing errors, rework or escalations.
Assist with documenting revenue cycle workflows and internal controls.
Recommend process improvements to reduce billing delays, improve quality and support consistent practices.
Support audit requests and internal reviews related to billing and revenue integrity.
Support month-end and other periodic analysis and reporting.
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Skills Required
- Bachelor's degree in Accounting, Finance, Business or related field or equivalent combination of education and experience
- Five years' related experience
- Experience in billing, revenue cycle, accounting operations or financial analysis
- Experience supporting process documentation and training initiatives
- Proficiency in Excel (formulas, lookups, pivot tables)
- Exposure to legal billing systems (Elite 3E, Aderant) and/or e-billing platforms
- Experience in a law firm or professional services environment
- Strong analytical and problem-solving skills with attention to detail
- Strong verbal and written communication skills; ability to explain processes and data to varied audiences
- Professional judgment and ability to work independently within defined scope
- Organized, proactive and process improvement-oriented
- Commitment to accuracy, confidentiality and ethical standards
- Advanced degree a plus
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The Company
What We Do
Shook, Hardy & Bacon is a prominent trial and litigation firm serving health, science, and technology companies. The firm is known for its expertise in complex legal issues, including class actions, mass torts, and product liability. With a commitment to diversity, inclusion, and professional development, Shook provides comprehensive legal services and trial advocacy, helping clients navigate high-stakes legal challenges through a science-based approach to litigation.
