We’re looking for a Revenue Compensation Analyst to support in the administration of Hootsuite’s Sales Compensation program. You will assist in the plan administration and calculation of monthly and quarterly commissions, bonuses, and SPIFs within the Revenue Organization. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work model. This role is open to applicants located in Canada & the United States. You will report directly to the Manager, Sales Compensation.
WHAT YOU’LL DO:
- Administration of Sales Compensation plans for all commission and bonus eligible roles within the Revenue Organization.
- Assist in the creation and ongoing maintenance of the Sales compensation communication, policies, and training programs for Sales & Customer leadership, management, plan participants, and the People team.
- Assist in the preparation and distribution of sales compensation plans and incentive statements.
- Complete monthly and quarterly commission, bonus, and SPIF calculations across all Hootsuite Sales compensation plans.
- Test outputs of Sales Incentive Compensation system and complete troubleshooting when results do not align with expectations.
- Be the expert on how sales compensation plans are calculated.
- Answer inquiries about plan calculation mechanics and intricacies.
- Maintain monthly commission, quarterly bonus, and short-term and long term incentives documentation to support variable compensation calculations and payouts.
- Complete reporting on sales performance and headcount as required by the business, based on sales compensation calculations performed.
- Assist in the administration of the Sales Incentive Compensation Management System.
WHAT YOU’LL NEED:
- Some practical experience in Compensation, Sales Compensation, and/or Sales Operations, or similar.
- Strong Google Sheets Skills (including queries, pivot tables, vlookups, data modeling etc.).
- Experience with a Sales Incentive Compensation Management System preferred.
- Experience with a Customer Relationship Management Platform preferred.
- Experience with a Human Resource Information System preferred.
- Analytical, with proven ability to think critically, analyze data, make difficult decisions and solve complex problems.
- Strong comprehension of end to end Sales Compensation processes and systems.
- Experience developing and maintaining calculations for large data sets using spreadsheets.
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
- Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of Customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-Remote
Canada Pay Range For This Role
$64,600—$90,400 CAD
US Pay Range For This Role
$67,700—$94,700 USD
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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