This position focuses on contract management day-to-day/month-to-month and its associated revenue. Additionally, focuses on reviewing field service tickets and assuring all factors and associated activities are accounted for so Global Data Systems can bill correctly and fully for all services due from customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES.
The essential functions include, but are not limited to, the following:
- Responsible for working with Revenue Assurance Manager:
- Accurately match field service tickets to customer invoice
- Track ticket revenue from service boards
- Assists with credit request, ticket management and circuit billing
- Accurately track cost transfers for invoicing purposes
- Review and correct or request correction of field service ticket information
- Monitors, reconciles and works with vendor bills to assure GDS is charged correctly. Informs management of any discrepancies
- Oversees all contract/agreements in accordance with written customer agreements and industry standards
- Liaison with Sales Consultants, Operations, Finance, Customers and Vendors to assure that invoices are correct and all potential revenue is accounted for in the invoice
- Develops and maintains a dispute management and escalation process for any billing disputes or related contract/agreement issues
- Oversees the process of dispute resolution when billing errors are identified and tracking the error to complete resolution with the specified time period
- Procurement of circuits as directed by PMO and Service Delivery, or authorized GDS personnel
- Other duties as assigned
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor's degree in Business Administration, Accounting or related field and 5+ years related experience and/or training; or an equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- To perform this job successfully, an individual should have knowledge of basic MS Excel spreadsheet software, basic Customer Relationship Management,(Connectwise, preferred)
- Working knowledge of Microsoft Outlook and Excel required
- Must demonstrate the ability to problem solve
- Capable of interacting at all levels of the organization both internally and externally
- Must demonstrate basic typing skills used to input data and utilize Outlook and ConnectWise
- May travel on very limited basis for training, company and client meetings or drop off contracts
Benefits
• Competitive compensation
• Health, Dental, Vision, and Life Insurance
• 401(K)
• Company investments and Training Development
About Us
GDS is a full-service managed IT company with the deep engineering expertise and technology tools to support midsize and large enterprises. We specialize in solutions for oil and gas, marine transportation, industrial construction, government, and healthcare, providing our clients with the most up-to-date and innovative approaches to overcoming industry pains.
We help organizations boost the bottom line and streamline operations through the strategic application of world-class IT solutions. But it’s our passion for making IT simple that empowers our clients to reach their potential. With GDS as a partner, you can quit worrying about IT and focus on your business
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, or national origin.
Top Skills
What We Do
Our focus is on helping clients realize the most cost-effective and secure connectivity strategies for their organizations.
Whether you’re in a corporate setting, branch office, marine vessel, or rural location, Global Data Systems has the experience and expertise to ensure you get reliable connectivity anywhere in the continental US.
From edge to the data center, security is built into everything we do with 24/7/365 monitoring and protection through our network operations center.
Connect with us today, and let’s see how we can help you! 📞
Who is Global Data Systems?
Global Data Systems, GDS is a full-service Managed IT company who, for more than 30 years, has helped organizations boost the bottom line and streamline operations through the strategic application of world-class end-to-end IT solutions.
With deep engineering expertise, we provide Managed Secured Connectivity, Voice and Collaboration, Managed IT, Security Services, and Cloud solutions for commercial customers in the Healthcare, Oil and Gas, and Marine Transportation industries.
Global Data Systems is headquartered in Lafayette, LA, with additional offices and sales and technical personnel in Baton Rouge, LA, and Lockport, LA.
