Revenue Assurance Representative

What You Will Do 

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. 

• Facilitate communications with CSB/Wireless/Home customers with past due balances to inform them of their account status and next steps. 

• Monitor accounts for payments and initiate hotline/disconnection/write-off processes as needed for non-payment. 

• Send reminders via SMS, email, letters, and direct calls to customers with delinquent balances. 

• Fax/email statements or invoices to authorized signers upon request. 

• Review account aging reports and send to the appropriate CSB/Wireless/Home team members. 

• Work directly with CSB/Wireless/Home Provisioning, Billing, and Account Support teams on customer disputes. 

• Notify and involve account teams regarding past due customer situations as necessary. 

• Create monthly treatment schedules for hotlines and deactivations on the CSB/Wireless/Home segment. 

• Pull reports for 30+ day accounts to begin collections treatment process before accounts reach 60-day delinquency. 

• Send notification to CSB/Wireless/Home account management teams prior to suspension of services. 

• Perform additional duties as assigned. 

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This position is an exceptional introduction to enterprise revenue operations, as there is plenty of room to grow and learn from outstanding individuals in the field. From Revenue Assurance you will have a perfect springboard into all areas of C Spire and develop robust career skills. 

What You Will Bring 

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our finance and revenue team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement. 

In addition to that, we require: 

• High school diploma or recognized equivalent. 

• Excellent written, oral, and interpersonal communication skills, with good reading and basic math abilities. 

• Strong computer skills with solid working knowledge of Excel spreadsheets and reporting. 

• Ability to work independently and make customer-impacting decisions. 

• We will give special consideration to candidates who have: 

• Some college or business training. 

• One year of equivalent work experience. 

What You Will Gain 

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer: 

• Competitive Compensation Package 

• Blue Cross Blue Shield Health Insurance 

• Tuition Assistance Programs 

• Complimentary Wireless Service & Device* 

• 401k Match 

• Teladoc Telemedicine 

• WellBeacon Wellness Program 

• Paid Talent Referral Opportunities 

• Tailored learning paths for every position 

Physical Requirements and Working Conditions 

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen. Must be able to lift 15lbs, have finger/wrist/arm mobility, and finger dexterity. Must be able to work a flexible schedule shared by other department members. Ability to work after hours or on weekends as needed. 

*Complimentary wireless service and device available to team members in our wireless footprint.