At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Responsibilities:
- Exposure to Order To Cash Process (Billing, Collections and Cash Application) is mandatory
- Maintain up-to-date billing system
- Generate and send invoices to customers
- Follow up on timely collection with customers and escalate to internal/external stakeholders in case of delays in payment
- Apply payments to open invoices
- Perform customer account reconciliations
- Monitor/Review customer account details for non-payments, delayed payments, and other irregularities
- Research and resolve payment discrepancies
- Preparing and reviewing AR aging
- Investigate and resolve customer queries
- Liaise with GL/Accounting team to ensure accurate AR balances are reflected in GL control accounts
Requirements:
- Experience in collections, AR and/or billing
- Must have basic accounting skills to be able to research accounts and aging reports
- Experience working on aged accounts in a B2B environment
- Excellent knowledge of Microsoft Word, Excel, Power point and Outlook
- Knowledge of collection techniques, policies, procedures and principles of credit and collections
- Must have creativity, ingenuity, and flexibility to adapt to each customer situation in an unscripted call
- Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
- Demonstrate career progression and skill growth
- Bachelor’s degree preferred in an accounting and/or finance-related field
- Peoplesoft experience will be handy
Additional Details:
- Work Hours: Starting 5:30 PM
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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