The Role
Monitors telecom revenue assurance compliance, detects revenue leakage, identifies missed revenue opportunities, analyzes subscriber and product KPIs, and generates management and regulatory reports using SQL and database systems. The role supports risk analysis and user acceptance testing for new product launches, coordinates issue closure, implements assurance best practices, and addresses audit findings while ensuring accurate revenue and billing processes.
Summary Generated by Built In
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
RA Compliance Universe adherence
- Maintain high levels of compliance above 99% for GSM
- Implement Revenue Assurance SOPs & RA Manuals to cover emerging risks and better management of existing risks
Increase Revenue by minimizing Revenue Leakage
- Detect and plug revenue leakages
- Identify missed revenue opportunities
- Continuous review of service paths and revenue paths and contribute to evolve RA control environment to cover emerging risks and minimise the existing leakages
Data analytics and insights generation
- Use various DBMS for data mining, analysis and reporting
- Track key revenue and subscriber KPIs for trends or declines
- Monitor product performance and generate strategic insight
Institutionalize Best Practices & Leverage Group Synergies
- Implement Group wide initiatives
- Support Project management teams for major system launches to do comprehensive risk analysis and ensure First Time Right
- Build knowledge base and key learning’s, maintain standards UAT templates and already implemented processes for compliance
Ensure First Time Right implementation of new products
- Liaise with CFT to understand the complete architecture, end to end service path and revenue path, and perform UAT cases
- Highlight to business the emerging risks
Issue Closure
- Close loop with CFT for fast closure of issues
- Escalate appropriately when required through proper hierarchy
- Take ownership to get issues closed
SQL and Reporting
- Provide weekly/monthly reports in a timely manner as required by business and Group RAFM
- Report on all revenue loss incidents to management
- Comprehend business logic and use of SQL guidelines and procedures for accurate data generation/mining
- Prepare timely management & regulatory reports highlighting performance against set business KPIs
- Apply SQL best practices for precise data extraction
Internal Audit Score
- Ensure adherence to audit requirements and address findings proactively
- Should strictly be satisfactory or above
Educational Qualifications & Functional / Technical Skills
- Graduate: ICT Degree
Relevant Experience (Type of experience and minimum number of years)
- 1-2 years in Telecom, ICT or Billing Assurance
- Skill & Knowledge of SQL is a MUST
Other requirements (Behavioural etc.)
- Ability to communicate effectively using both verbal and written communication channels
- Understanding of relational database structures, data manipulation and data extraction methodologies
- Understanding of charging principles, tariffs model interconnect and roaming billing processes
- Ability to work within a team of professionals, guiding and coordinating towards achieving common objectives as well as organize and facilitate brainstorming sessions
- Ability to see the ‘big picture’ and adapt accordingly
- Good appreciation of project management methodology, principles and best practices
Skills Required
- Graduate degree in Information and Communication Technology or equivalent ICT degree
- 1–2 years of experience in telecommunications, ICT, or billing assurance
- SQL skills
- Understanding of relational database structures, data manipulation, and data extraction methodologies
- Understanding of charging principles, tariff models, interconnect, and roaming billing processes
- Effective verbal and written communication skills
- Ability to work within professional teams and coordinate toward common objectives
- Ability to organize and facilitate brainstorming sessions
- Ability to understand the big picture and adapt accordingly
- Appreciation of project management methodologies, principles, and best practices
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The Company
What We Do
Airtel Africa is a leading provider of telecommunications and mobile money services, operating in 14 countries across sub-Saharan Africa, offering mobile voice, data, and financial services.
