Revenue and Renewals Operations Senior Manager

Version Date: 24/07/2025

Position Title: Customer Revenue & Renewals Operations Director – Customer Success

Department:

Reports To: Global Head of Customer Success

Position Summary: We are looking for a commercially minded Revenue and Renewals Operations Manager to support and enhance our customer revenue performance. This role is critical in driving operational efficiency, enabling data-informed decision making, and optimising processes across the customer lifecycle to support forecasting, renewals, and overall revenue growth.

As a key individual contributor, you will work cross-functionally with Customer Success, Sales Operations, and Finance to improve systems, reporting, and workflows that underpin our revenue engine. This is a high-impact role that blends strategic thinking with hands-on execution to unlock growth opportunities, improve retention, and support scalable performance across our customer organisation.

Key Responsibilities:

· Align with Customer Success leadership to innovate and implement strategies to reach company goals.

· Lead the Renewal Team to drive operational improvements and best practices.

· Assess skill sets and provide ongoing coaching and feedback to team members to meet objectives, reinforce renewal methodologies, and guide career path direction.

· Guide Team in managing key internal relationships to drive renewal goals and contribute to company growth.

· Review and improve processes supporting Renewal transactions

· Partner with the Business Systems team to establish an enhancement roadmap

· Partner closely with Customer Success leadership, Sales Ops, and Finance to align revenue-driving initiatives and improve end-to-end customer lifecycle processes.

· Optimise tools, data, and reporting to enhance revenue tracking and forecasting accuracy.

· Co-own with Head of Global Customer Success the execution of the Customer Cube CS Workstream

· Design and maintain insightful dashboards and reports that highlight key revenue metrics and customer trends

· Analyse performance data to identify risks and opportunities, informing decisions around forecasting, territory management, and incentive planning.

· Enhance and streamline workflows related to renewals.

· Define and govern policies and frameworks that enable the Customer Organisation to capitalise on revenue opportunities and adopt best-in-class practices.

Essential Experience:

· People Management experience in revenue operations

· Experience in Revenue Operations, Renewals, or Sales Operations within B2B SaaS environment

· Demonstrated ability to develop scalable processes that support customer success and revenue performance

· Strong analytical mindset with experience building dashboards and working with commercial KPIs

· Commercial acumen with a deep understanding of how operational excellence drives growth and retention

· Expertise using CRM (preferably Salesforce) and BI tools to optimise workflows and extract actionable insights

· Proven ability to influence cross-functional stakeholders and drive alignment

· Familiarity with revenue and renewal best practices and governance across the customer journey

· Comfortable navigating ambiguity in scaling a business environment with an international growth focus

Desirable Experience:

· Experience in the payments industry