Return Desk Associate

Job Description:

Return Desk Associate

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

What This Position is All About

Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.

Who You Are:

• You have strong interpersonal skills, and are customer service orientated

• Have the ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required

• Must have knowledge of POS and strong computer skills, i.e.  Google, MS Office, and adapt to changing technology

• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision

You Also Have:

• Ability to work a flexible schedule as per business needs & adheres to dependability standards 

• Demonstrates attention to detail and keeps personal work space organized

• Ability to influence team to follow store policies & procedures to help in decision-making

As The Returns Associate, You Will:

• Daily functions including but not limited to following:

  • Opening/ Closing of digital return register

  • Maintain a neat and organized environment

  • Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports

  • Ensure product is secured to standard

  • Maintain integrity of product, by ensuring all .com returns are separated, organized and secure. 

  • Resolve customer issues both internal and external

SALARY AND OTHER BENEFITS:

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.