Retrofit Coordinator
📍 Location: Hybrid – Expectation to work from our Cardiff office twice per week, with site visits as required for operational delivery
💰 Salary: Up to £50,000 per annum (full-time)
📄 Contract: Permanent, full-time. Flexible working hours and patterns available – we’re happy to explore arrangements that support work-life balance and personal commitments.
About Us
At Sero, we’re on a mission to make zero carbon homes a reality. We work closely with housing providers, residents and partners to decarbonise homes, create sustainable communities, and lead the way to a net zero future.
About the Role
We’re looking for a qualified Level 5 Retrofit Coordinator to join our Retrofit team and take a leading role in the delivery of high-quality retrofit projects.
As a Retrofit Coordinator, you’ll oversee the full PAS 2035 lifecycle, managing multiple projects across different clients and housing types. From energy modelling and property assessments to quality assurance and compliance checks, you’ll help ensure our work delivers both technical excellence and real-world impact.
This role blends strategic oversight with hands-on delivery. You’ll collaborate with internal and external teams – including social housing providers, contractors, installers and technical colleagues – to coordinate works, troubleshoot issues, and drive projects to successful completion.
If you’re passionate about sustainable housing and want to play a meaningful part in shaping a low-carbon future, we’d love to hear from you.
How You’ll Help
You’ll be the named Retrofit Coordinator for PAS 2035-compliant projects, supporting the successful end-to-end delivery of retrofit work. That includes:
- Leading the full retrofit lifecycle in line with PAS 2035, PAS 2030 and funding requirements
- Coordinating with clients, contractors, asset managers and housing providers
- Evaluating retrofit options and producing Medium Term Improvement Plans aligned with housing and funding objectives
- Overseeing compliance documentation and technical reporting
- Providing site-based support to contractors and reviewing progress against standards
- Supporting design development and the creation of property-specific design packs
- Lodging completed works via TrustMark
- Preparing papers for our internal Technical Review Board and contributing to risk management
What You’ll Bring
We’re looking for someone with hands-on retrofit experience, excellent coordination skills, and the ability to balance regulatory rigour with practical delivery.
You’ll likely have:
- Level 5 Retrofit Coordinator & Risk Management qualification
- Proven experience delivering retrofit projects under schemes such as SHDF
- Strong knowledge of PAS 2035, PAS 2030 and compliance documentation
- Experience working in consultancy or a retrofit-focused organisation
- Experience collaborating with housing providers and multi-disciplinary teams
- Desirable: experience with system-built homes (e.g. Hawksley, BISF, Dorlonco, Doran)
- Desirable: DEA certification or Level 3 Energy Efficiency qualification
You’ll thrive in this role if you:
- Have excellent project coordination and stakeholder engagement skills
- Are confident managing multiple workstreams and deadlines
- Communicate clearly and comfortably with technical and non-technical audiences
- Are confident in Excel (pivot tables, lookups, charts, Power Query)
- Have a proactive mindset and a sharp eye for detail
- Care deeply about sustainability and net-zero housing
- Hold a full UK driving licence and are happy to travel for site visits
More Information
Diversity: We actively welcome applicants from all backgrounds and identities. If you need adjustments to the application or interview process, just let us know – we’re here to support.
Working Hours: Full-time at Sero is 37.5 hours per week, worked flexibly between 7am and 7pm, Monday to Friday. We’re happy to talk about part-time options too.
Location: You’ll work from our Cardiff office twice per week and attend site visits as required. Outside of that, you’re free to work from wherever suits you best.
Perks:
- 27 days annual leave (plus bank holidays), rising to 28 after 3 years
- Paid 4-week sabbatical after 5 years of service
- Private healthcare with Bupa (with optional family cover at reduced rates)
- Pension scheme: 6% employer contribution with 3% from you
- Income protection – 75% salary cover for up to 5 years for long-term illness
- Share option scheme after 12 months
- Help@Hand EAP with 24/7 GP access and wellbeing support
- Generous family-friendly policies
- Dog-friendly office
- Bike2Work scheme
- 16 hours of paid volunteering time annually
- Fully stocked office kitchen and FOR Cardiff membership for local discounts
- Weekly protected learning time and support for your development
🌍 And of course — you’ll be doing all this while helping to save the planet.
Interested? Ready to apply?
We’d love to hear from you. Please send us your CV along with a short cover letter telling us why you’re the right fit for this role at Sero.
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What We Do
We're a proud B-Corp who are committed to helping the social housing sector move faster towards creating greener, healthier, and more affordable homes. Our team of experts in energy, finance, and retrofit, along with our technology, work hand-in-hand with landlords to plan, fund, and implement large-scale retrofit programs.
As an Energy Services Company, we’re dedicated to helping landlords reach Net Zero while also supporting residents in transitioning to greener homes and reducing their energy bills.
