GENERAL STATEMENT OF RESPONSIBILITY: Handle all aspects of processing jobs, inquiries, bids and technical support for Retrofit Equipment. Especially serve as technical order processing and bidding support to Retrofit sales, representatives, and customers in determining how best to retrofit existing equipment with Smith & Loveless equipment. Ability to analyze new equipment layout, pricing, specifications and bid documents. Assist in Parts technical questions and as back-up when others are out of the office.
SPECIFIC DUTIES:
- Process all aspects of the retrofit job, from order entry, Avante, OEI’s, and all of the other required paperwork to process the job with a customer friendly attitude to both internal and external personnel.
- Provide quick and timely order processing and quotes to sales managers, Representatives, and customers.
- Technical Engineering Support in determining equipment required to perform various retrofit jobs, including laying out of the new retrofit equipment into existing equipment, analyzing the costing, bid, specifications and other documents to support Internal S&L Retrofit Sales Team, Representatives and Customers.
- Prepare retrofit equipment submittal packages for larger projects, keeping track of required schedule milestones and approval dates.
- Work closely with Customer, Representative, Engineering and CM&O groups on larger treatment projects, keeping everyone informed and up to date on the project, working to resolve problems as the job is processed in Engineering and Manufacturing so that it meets required customer deadlines.
- Serve as back-up for other Retrofit Department personnel as required.
- Other assignments as determined by VP of Aftermarket Division.
- Keep work area neat and clean.
EDUCATION: Bachelor’s of Science Degree. Preferred field of study in Engineering or Construction Management.
EXPERIENCE: 3 to 5 years equivalent job experience with mechanical equipment and/or mechanical parts. One year of order processing, project managing or similar experience interfacing between customers, engineering, and production is preferred.
SKILLS & ABILITIES: Ability to calculate various hydraulic conditions. Excellent phone skills. Excellent communication skills. Ability to multi-task. Microsoft Excel, Microsoft Word, Microsoft Access. Maximizer. Netscape and E-mail. Strong organization skills.
PHYSICAL REQUIREMENTS: Normal office environment; data entry, bending/opening of file drawers.
EQUIPMENT: PC, phone, fax, copier, microfilm reader and other normal office equipment as needed.
OTHER: None.
Skills Required
- Bachelor's degree (B.S.)
- Field of study in Engineering or Construction Management
- 3 to 5 years experience with mechanical equipment and/or mechanical parts
- 1 year order processing or project managing experience interfacing with customers, engineering, and production
- Ability to calculate hydraulic conditions
- Excellent phone skills
- Excellent communication skills
- Ability to multi-task
- Proficient with Microsoft Excel
- Proficient with Microsoft Word
- Proficient with Microsoft Access
- Experience with Maximizer (CRM)
- Familiarity with Netscape and email
- Strong organization skills
What We Do
Smith & Loveless Inc. provides pre-engineered water and wastewater treatment and pumping systems for municipalities, developments, industry, and governmental facilities, protecting the world's water and people with their solutions.
