Retention Officer

Posted Yesterday
Be an Early Applicant
Accra, Greater Accra, GHA
In-Office
Entry level
Fintech • Payments • Financial Services
The Role
Performs basic clerical and operational tasks including data entry, filing, document preparation, answering calls, processing simple financial transactions, following established procedures, and supporting internal clients while participating in training and development.
Summary Generated by Built In

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

ResponsibilitiesAdministration

Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible.

Document Management

File records or documents as instructed.

Document Preparation

Input content into standard templates. Also take responsibility for collating materials and photocopying them.

Work Scheduling and Allocation

Work according to an assigned schedule.

Operations Management

Carry out operational tasks by following established processes. Involves working within given settings or parameters.

Internal Client Relationship Management

Exchange information with internal clients by having courteous interactions with them.

Operational Compliance

Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Data Collection and Analysis

Perform basic data entry tasks.

Personal Capability Building

Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

na

Skills

Competencies

CollaboratesCommunicates EffectivelyDemonstrates Self-AwarenessDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesOrganizational Savvy

Education

Closing Date

06 July 2026 , 23:59

The Old Mutual Story!

Skills Required

  • Basic clerical skills (filing, photocopying, document preparation)
  • Data entry into company systems with attention to accuracy
  • Answering calls and courteous internal client interactions (effective communication)
  • Managing basic financial transactions and recording
  • Ability to follow established procedures and ensure operational compliance
  • Typing or word processing proficiency
  • Willingness to participate in training, assessments, and development activities
  • Reliable attendance and ability to work according to an assigned schedule
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The Company
HQ: London
12,448 Employees

What We Do

Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people. Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica

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