Before we get started:
Here at Ingenio, we'd love to talk with you regardless of your qualifications or years of experience. If you believe you’d be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.
Who we are:
Ingenio is a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life. We are passionate about connecting people with the world’s best advisors and content to empower everyone to live happier lives.
Ingenio offers the world’s largest portfolio of over 20 marketplace and media brands in the spiritual and emotional wellness space. Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang.
How you’ll be impactful:
As a Retention Manager, you will play a key role in driving customer engagement and loyalty by developing strategies to retain and grow our user base and user value. Your efforts will directly impact the brand's long-term success by helping users better understand, adopt, and engage with our product. You will enhance user experience and maximize customer value by leveraging personalized communication and targeted campaigns.
What you’ll be doing:
- Develop and execute comprehensive user journeys and ad-hoc campaigns aligned with company goals, addressing users at every stage of the life cycle.
- Own the end-to-end process of campaign planning, execution, and analysis using Marketing automation tool (Optimove) and the Marketing Operations team to ensure high-impact results.
- Manage communication channels (email, push notification, in-app), continuously tracking performance and identifying optimization opportunities.
- Conduct split testing to refine messaging strategies and improve engagement across all channels.
- Collaborate with Product and Data teams to leverage new features, create segmented campaigns, and enhance retention through personalized strategies.
What you’ll need to be successful:
- 3+ years of experience in Retention, Product Marketing, CRM, or similar roles, with a track record of driving engagement and improving retention rates.
- Proactive and self-motivated, with the ability to lead projects from concept to execution.
- Skilled at breaking down complex projects into actionable steps, ensuring alignment with business objectives.
- Collaborative, cross-functional thinker, comfortable working with product, marketing, and data teams.
- Detail-oriented and analytical, ensuring accuracy in execution and continuously optimizing performance.
- Strong understanding of user behavior, messaging strategies, and brand positioning to craft effective communication.
- Technically proficient in marketing automation tools (e.g., Optimove) and comfortable working with data to inform decisions.
- Strong communication skills, with the ability to influence stakeholders at various levels.
- Hands-on experience with Optimove is an advantage.
Perks & Benefits:
- Friendly, talented, collaborative, and entrepreneurial team
- Competitive and comprehensive benefits and perks
- Work in the international company
- Generous holiday and PTO policies
- Technology stipends
- Training and development opportunities and allowance
- Fun and inclusive digital, and in-person events
- Employee groups - global culture committee, fun committee, wellness group and more
- Hybrid working model - work from home up to 3 days/week, our office is located in Petah Tikva
Why Ingenio?
Our growing team of over 300 employees is powered by our diverse perspectives and company core values:
- We are humble. We believe the best result is achieved by leveraging others’ perspectives
- We think like owners. We make decisions that optimize for the greater good of the organization
- We challenge limiting beliefs. We are at our best when we identify and shatter status quo expectations
Ingenio is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Top Skills
What We Do
Ingenio is the world’s largest media and marketplace platform dedicated to helping a diverse global community find the light. At Ingenio, this is our mantra, goal, and genuine hope. Light is levity, joy, and wonder; it is also clarity and calm. It enables us to see the world with empathy and compassion, which informs how we approach our work with our customers, advisors, and employees as we create a more resilient world.
By supporting thought leaders in spiritual and wellness practices over two decades, Ingenio provides a trusted foundation in this modern transformational age where evolving technologies fuel renewed interest and innovation in emotional and spiritual health. Our curated offerings encompass a wide array of holistic traditions, allowing for easy, stigma-free connection and accessibility for our users to discover their best selves.
Inclusive, accessible, and essential, Ingenio is home to a trusted community of advisors whose passion is guidance, connection, and support. Each works with their unique gifts to provide advice and wisdom, helping to answer life’s most important questions. Simply, Ingenio provides a modern compass for navigating this era of awakening.
Are you ready to bring more wonder into the world? Find the light at Ingenio
