At Saras Analytics, we help brands unlock the full potential of their customer data. With our customers making over $3B in e-commerce sales and 30M customers across the USA, we enable brands to make smarter, data-driven decisions that drive growth.
We’re looking for a Retention Lead to own and drive customer strategy for our brands. If you thrive on turning insights into action, building lifecycle programs that improve retention and LTV, and working with high-growth brands, this role is for you!
What You’ll Do:
- Develop and execute retention strategies across channels(email, SMS, loyalty, Meta etc).
- Leverage analytics to identify key customer segments and optimize engagement.
- Collaborate with product, engineering, and marketing teams to enhance the customer experience.
- Drive measurable improvements in churn, repeat purchase rates, and LTV.
What We’re Looking For:
- Experience in retention, lifecycle marketing, or CRM for e-commerce brands.
- Strong analytical mindset—comfortable with customer data, segmentation, and performance tracking.
- A strategic thinker who can balance quick wins with long-term growth.
- Experience with platforms like Klaviyo, Attentive, or similar is a plus.
Skills Required
- Experience in retention, lifecycle marketing, or CRM for e-commerce brands
- Strong analytical mindset; comfortable with customer data, segmentation, and performance tracking
- Strategic thinker able to balance quick wins with long-term growth
- Experience with platforms like Klaviyo or Attentive (or similar)
What We Do
Saras Analytics is a full-fledged data management company that aids in growth by solving data challenges for e-commerce brands, aggregators, and agencies alike. Our solutions help customers leverage a 360-degree view of their business data with comprehensive reports and dashboards in a fully managed data warehouse. Our Products Daton: No-code Cloud Data-Pipeline Daton is an ETL cloud data pipeline built for analysts and developers to replicate data at scale and in real-time. ~ Businesses can consolidate data from multiple, disparate data sources into a central location where information is analysis-ready. ~ It supports 100+ ready-to-use integrations across Databases, Cloud Storage, SaaS Applications, SDKs, and Streaming Services. Daton-powered Solutions By leveraging Daton-powered solutions, Amazon agencies, aggregators and e-commerce brands can: ~ Get unique data insights and monitor their markets effortlessly. ~ Get unified data from various sources. ~ Create a comprehensive, customizable pipeline for their existing business workflows. ~ Pilot their Amazon business through data, monitoring, and intelligent insights and visualizations. Data Team in a Box Saras's Data Team-in-a-box is a team of full-stack data experts available at your organization’s disposal to help you focus on specific requirements. With Data Team in a Box, organizations: ~ Can use data as a strategic asset and drive actionable insights for their business benefits. ~ Can utilize our Data Team in A box for enhancing their data pipelines without having to set up an in-house team. ~ Can focus on advanced analytics without wasting precious time in knowledge transfer. Your one-stop eCommerce data analytics and reporting solution provider. We're always on the lookout for the right talent to join our ever-growing team. Do you think you can help us make data work for every business? Check out our open positions here - https://sarasanalytics.com/careers
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