NIIT Foundation

Retention Executive

Posted 6 Days Ago

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Bardhaman, Purba Bardhaman, West Bengal, IND

In-Office

Entry level

Edtech • Social Impact

The Role

Make calls to students and prospective students, provide information, conduct follow-ups, capture feedback, update student databases, prepare MIS reports, and coordinate with internal teams to resolve queries and ensure timely closure.

Summary Generated by Built In

Make calls to students and prospective students to provide information and maintain regular engagement.

Follow up with students regarding enquiries, registrations, admissions, programs, events, and other engagement activities.

Capture student feedback, concerns, suggestions, and overall experience through calls and other communication channels.

Maintain and regularly update student databases, interaction records, follow-up status, and other MIS details.

Prepare and share daily, weekly, and monthly MIS reports on calls, follow-ups, feedback, registrations, and conversions.

Coordinate with internal teams to address student queries, resolve concerns, and ensure timely follow-up and closure.

Requirements

· 12th/Graduate in any discipline.

· Basic computer proficiency with good knowledge of MS Excel, MS Word, and Google Sheets.

· Very Good typing speed with high accuracy and data uploading on portals

· Good communication and coordination abilities.

· Ability to work within timelines and manage multiple tasks efficiently.

Skills Required

12th standard or graduate in any discipline
Basic computer proficiency
Good knowledge of Microsoft Excel, Microsoft Word, and Google Sheets
Very good typing speed with high accuracy
Experience with data uploading on portals
Good communication and coordination abilities
Ability to work within timelines and manage multiple tasks efficiently

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The Company

HQ: Gurugram

694 Employees

Year Founded: 2004

What We Do

NIIT Foundation is a not-for-profit education society established by the promoters of NIIT in 2004. Its educational initiatives expand access to learning, particularly for girls, and support sustainable career opportunities for people across a wide age range. The foundation reports large-scale impact, including more than two million beneficiaries certified in FY25 and over 80,000 young people receiving job offers.