OUTsurance has been propelling the South African insurance industry forward for the last 27 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.
Our continued success can be attributed to OUTstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of friendly ‘gees’, this could be the career opportunity you’ve been looking for.
What do you get OUT?
- OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.
We offer our employees:
- A winning, fun and inclusive company culture that embraces diversity.
- Great Rewards and Recognition programs.
- Benefits (Medical Aid, Pension fund, Group life and Disability benefits) Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
- Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
- Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
- A chance to give back (Staff Helping SA OUT volunteer program) and much more…
- Casual Dress Code
- Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank
- Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities
- Day care centre during public school holidays
- Maternity Expressing Rooms
- Prayer Rooms
Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.
Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.
Qualifications- Minimum Matric qualification or equivalent qualification
- FAIS accreditation is essential
- Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed. Applicants without prior financial advice experience will not be prejudiced
Required Competencies & Personal Attributes:
- Extensive Sales and Customer service experience is essential
- Responsible to cross-sell existing policies while maintaining excellent customer service
- The following previous experience would be advantageous:
- Call centre experience in client centric or sales environment
- Experience in the Insurance and/or Short Term Insurance industry
- Working in an environment where salary was linked to performance and/or commission structure
- An ideal candidate will be able to align their personal work values to the OUTsurance
Attributes:
- Meeting and exceeding sales targets
- Deadline and results oriented
- Client service oriented
- Attention to detail which will result in excellent work quality/standard
- Resilient (must be able to push through and succeed in the face of adversity)
- Enthusiastic and passionate about the job and the company
- Effective planning and organising/work management skills
- Adaptability (be able to adapt to different clients and work situations)
- Integrity (Honesty is a core value of the company)
- High tolerance for stress
- Ambitious with drive to succeed
- Highly motivated individual driven by monetary reward and recognition
- Client Service enthusiasts (going the extra mile for clients and company)
- Must be able to work independently towards individual targets/goals
Skills:
- Above average selling skills and ability
- Great listening skills in order to respond appropriately to clients questions, concerns and complaints ensuring an awesome customer service experience
- Excellent Interpersonal and communication skills
- Excellent negotiation and persuasion skills to overcome objections
- Solid computer literacy skills, such as excellent keyboard skills and being able to navigate around various computer applications, respond to emails etc.
- Solid administrative skills in order to produce great quality service to clients
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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What We Do
𝗪𝗵𝗲𝗿𝗲 𝘆𝗼𝘂 𝗮𝗹𝘄𝗮𝘆𝘀 𝗴𝗲𝘁 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝗢𝗨𝗧
Back in 1998, we pioneered the concept of an included cash OUTbonus: where you get 10% of your paid premiums back in cash for remaining claim free. Since then, we’ve paid approximately R6.1 billion in OUTbonuses to more than 880 000 clients*.
We also expanded our personal product offering to include OUTsurance Business, OUTsurance Life Insurance, funeral cover, and pet insurance.
*Internal data 1998 to 31 January 2023.
𝗔𝘄𝗮𝗿𝗱-𝘄𝗶𝗻𝗻𝗶𝗻𝗴 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲
We boast an impressive list of industry awards, from being named the preferred car insurance and home insurance brand as per the 2022/2023 Ask Afrika Icon Brands™ Benchmark Survey to being awarded the title of short-term insurer of the year in the 2023 News24 Business Awards.
In 2022, we walked away with top honours in the 2022/2023 Ask Afrika Orange Index® Award, achieving first place for service excellence in the funeral insurance category.
Visit outsurance.co.za for a detailed list of awards.
𝗛𝗶𝘀𝘁𝗼𝗿𝘆
1998 – OUTsurance is established in South Africa, providing short-term insurance directly to the public.
2008 – Youi, modelled on OUTsurance is luanched in Australia, offering short-term personal lines insurance.
2010 – OUTsurance Life is established in South Africa, providing basic and underwritten life insurance products.
2022 – OUTsurance Group Limited lists on the Johannesburg Stock Exchange.
2024 – OUTsurance commences operations in the Republic of Ireland in 2024, providing motor and home insurance to Irish consumers.
OUTsurance is a member of the Rand Merchant Investment Holdings (RMI) Group and an approved financial services provider.
