At MSX International, we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.
Job DescriptionKey Responsibilities:
Training Delivery:
Conduct engaging, practical, and interactive training sessions for dealership staff, including sales executives and service advisors.
Be a part of the development process and deliver product, process, and customer engagement training tailored to client.
Customizing Training Content: and Delivery Methodologies:
Update relatable and immersive training modules.
Focus on features and performance
Stakeholder Engagement:
Collaborate with dealership teams, regional managers, and brand representatives to ensure seamless training delivery.
Provide feedback on dealership performance and suggest actionable insights for improvement.
Learning App Usage & Performance:
Trainers will be responsible for managing the Learning App's usage and monitoring its performance within their respective circles or zones.
Qualifications
•Graduation in BE
• Working knowledge in MS Office
• Minimum 5 years of sales training experience. Preference will be given to the person having sales training exposure in 3W Industry.
• Fluent in respective regional language
Desired Skills & Competencies
- Strong facilitation and presentation skills
- Ability to engage adult learners in a dealership environment
- Knowledge of automotive sales, service processes, and customer experience (preferred)
- Stakeholder management and communication skills
- Data-driven mindset for tracking learning app performance
- Flexibility to travel within assigned region/circle
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
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What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
