Retail Sales Consultant

| Cabot, AR, USA
Employer Provided Salary: $100,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Optimum wants enthusiastic, motivated, and self-driven individuals who want to reshape the way people connect. As a Retail Sales Consultant , you will be part of one of the largest sales channels in the company! Your dynamic personality will forge powerful connections with our customers, while exceeding sales targets, and delivering an unparalleled partner and customer experience.
As a valued member of the Optimum Retail team, you will leverage your individualistic personality to become an in-store brand ambassador that focuses on selling our industry-leading connectivity solutions while creating lifelong customers by delivering an exceptional customer service experience!
Our culture of excellence provides a pathway to success as your leaders, and peers, will support your personal and professional growth by cultivating the skills needed to achieve and sales targets, allowing you to be a successful earner in Optimum's lucrative compensation plan.
Responsibilities

  • Connection builder: Your communication skills will be the magic that bridges the digital divide. You will be the first point of contact for our customers, and it's your responsibility to create a positive and welcoming environment. Engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services.
  • Store Expert: As a product expert, you will have a deep understanding of our products and services. Stay up to date with the latest trends and advancements in the telecommunications/mobile industry. This knowledge will enable you to educate customers about different options available and recommend the best solutions to meet their specific needs.
  • Problem Solver: Assist customers with billing and service-related questions, ensuring they have a clear understanding of their accounts. Process payments, exchanges, and equipment issues efficiently and accurately. Troubleshoot technical problems and provide solutions, ensuring customer satisfaction and loyalty.
  • Brand Ambassador: As the local face of our Company, you will embody the Optimum brand. Demonstrate professionalism, integrity, and enthusiasm in all customer interactions. Represent our company values and create a lasting impression that reflects positively on our brand.
  • Team Builder: Work closely with your colleagues to ensure an exceptional customer experience. Share knowledge, assist with complex inquiries, and provide backup support when needed. Foster a supportive and collaborative team environment that contributes to overall customer satisfaction.


Qualifications
Minimum Qualifications and Essential Functions:

  • High school diploma or equivalent is necessary.
  • A minimum of one year of retail selling experience.
  • Effective communication, negotiation, and problem-solving skills.
  • Self-motivator with a knack for working independently.
  • Proficient computer and technical skills, that help support the best customer solutions.
  • Reliable personal vehicle (where applicable), valid driver license, car insurance, and a satisfactory driving record.
  • Physical Abilities: Standing for prolonged periods is part of this role; potential for lifting up to 35 pounds.
  • Ability to work full time and weekends as necessary.


Preferred Qualifications:

  • Sales-centric mindset: A genuine passion for delivering exceptional sales results by exceeding sales targets. Ability to empathize with customers, understand their needs, and provide tailored solutions. Strong interpersonal and communication skills to build rapport and establish trust.
  • Extensive product knowledge: Deep understanding of mobile and fixed-line products and services. Stay current with industry trends, technological advancements, and competitive offerings. Ability to translate technical information into easily understandable terms for customers.
  • Digital proficiency: Comfortable navigating digital platforms and tools. Proficient in using customer relationship management (CRM) systems, point-of-sale (POS) systems, and other relevant software applications. Ability to adapt to new technologies and embrace digital transformation.
  • Sales Swagger: Experience is awesome, but a positive attitude is everything!
  • Teamwork makes the dream work: Daily collaboration with your peers drives the overall health and success of the store.
  • Customer Focused: Ensure that each guest receives the best experience possible so that when they leave, they tell ALL their friends about YOU!
  • Talk the Talk: You know your stuff. That not only means our products, services, and promotions, but what the competition has as well!
  • Goals = Know your targets. We will help track your performance to demolish those goals every month!


What's In It For You:

  • Unlimited earning potential: Base pay + Uncapped Commission structure = $100,000+ combined income potential. [1]
  • Comprehensive training: We'll equip you with the knowledge you need to succeed.
  • Top-notch benefits: Medical, Dental & Vision Insurance from day one.
  • Time to relax: Enjoy paid vacation and sick pay.
  • Incentives galore: Dive into our Sales Incentive and Bonus programs for additional earning opportunities
  • Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
  • Stay connected: Discounted TV/Internet/Phone Employee product benefits. [2]
  • Secure your future: Contribute to a 401(k) with company-matched funds.
  • Continuous growth: Opportunities for career advancement within our organization.


[1] Estimated and not guaranteed. Earning potential varies based on individual sales performance and subject to the terms of applicable commission plan(s), which may be modified by the Company in its discretion.
[2] Subject to eligibility requirements and Company plan terms, including location of residence in Optimum footprint.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Little Rock

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Technology we use

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What are Optimum Perks + Benefits

Optimum Benefits Overview

Medical, Dental, Vision and more
Paid Time Off
Tuition Reimbursement
401K with company match
Product benefits (within company footprint)
Pet Insurance, Life Insurance, Legal support, and more

Culture
Volunteer in local community
One Volunteer Day Annually to be used for a volunteer event of your choice!
Partners with nonprofits
Altice USA has been a long-time supporter of FIRST Robotics, fostering STEM skill development by sponsoring high schools teams and regional competitions throughout our service area.
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
President's club
Employee awards
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Some meals provided
Onsite office parking
Altice USA employees have access to parking at our office locations.
Recreational clubs
Professional Development Benefits
Job training & conferences
Altice USA offers its employees access to development during their career journey which includes opportunities to attend job training and industry conferences.
Tuition reimbursement
Promote from within
Mentorship program
Continuing education stipend
Altice USA is proud to offer educational assistance, up to $5,250 annually!
Customized development tracks
Personal development training

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