Resupply Team Lead

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

Advent Health Respiratory and Equipment (AHRE) is a leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. A unique joint venture partnership between Advent Health and CarepathRx, AHRE has the unique opportunity to grow significantly as we expand to serve Advent Health’s expanding footprint of facilities and services throughout Florida

Under minimal supervision, the Resupply Lead will serve as the coordinator for the care of existing patients. This may include verification of insurance coverage, entering/updating patient information into the computer system, communication of financial responsibility. Additional responsibilities include orientation and mentoring inexperienced staff and daily oversight of team members. Resupply Lead plays a key role in providing leadership, guidance, and support to the resupply team to ensure exceptional customer service and patient satisfaction.

Responsibilities

• Knowledge/proficiency in resupply specialist job duties

• Collaborate with Resupply Supervisor to streamline resupply workflows and optimize patient access to care

• Monitor/oversee and assist with resupply chats and overrides

• Assist and cover front desk as needed (Longwood, Daytona & Tampa)

• Support with new hire training and serving as mentor for new staff

• Oversee/monitor the team making sure daily tasks are completed and workflow is being followed as well as maintain communication with supervisor on daily tasks

• Provide support to supervisor on creating/updating SOP when required

• Monitor phone queue and report back findings to supervisor

• Assist team members with questions, concerns pertaining to daily folders

• Assist with escalation calls

• Assist with OSO report

• Strict adherence to all Policies & Procedures

• Identification and resolution of all referral/customer complaints, with written documentation being given to the Resupply Supervisor

• Assist in directing all day-to-day activities related to Resupply (SNAP Dialer report, VGM Reports, Plan of the Day)

• Assist in the interview process when recruiting new hires

• Performs other duties as assigned

Skills & Abilities

• Knowledge of medical terminology

• Strong verbal and written communication skills

• Ability to work collaboratively among multiple departments

• Excellent interpersonal skills with the ability to collaborate with varying contacts and organizational levels to maintain all efforts of patient advocacy

• Excellent customer service skills

• Ability to demonstrate organizational skills in a fast-paced, ever-changing environment

• Durable Medical equipment knowledge preferred

Requirements

• High School diploma or GED

• Preferred minimum one year customer service experience in DME industry

• Proficient computer skills in Windows, Excel, and other related software

CarepathRx offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.