Restaurant Assistant General Manager, Peacock Alley - Waldorf Astoria New York

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure.  The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. 

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website, Instagram, Facebook, YouTube, The Waldorf Astoria New York

In this role, you will be overseeing the day-to-day operations of Peacock Alley, reporting to the Restaurant General Manager, directly overseeing 3 Assistant Restaurant Manager and 30 Front of House Team Members. 

Named after the passageway once used by patrons of the original Waldorf Astoria, Peacock Alley returns as a modern evocation of its stories past. Bespoke menus unfold from breakfast to dinner, while libations pay homage to the revered traditions of the world's greatest cocktail bars.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Restaurant Assistant General Manager, you’re not just directing operations for one of our premier dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Lead restaurant operations: Direct all aspects of restaurant management, including guest service standards, product quality, cost controls, profitability, marketing strategies, budgeting, and enforcing policies and procedures
• Create exceptional guest experiences: Monitor service quality, assess guest satisfaction trends, address concerns, and continuously improve guest interactions
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Collaborate on marketing and sales: Partner with Sales, Marketing, and PR teams to create effective marketing campaigns, manage customer databases, and increase brand visibility and guest loyalty
• Optimize technology and systems: Maximize the use of technology (e.g., OpenTable) to improve operational efficiency, streamline reservations, and enhance the guest experience
• Drive revenue growth: Implement up-selling techniques, develop new menu items, cross-sell hotel-wide services, and use innovative strategies to maximize restaurant profitability
• Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing #LI-JP2

The ideal candidate must be an exceptional leader with a passion for creating extraordinary experiences, a talent for training and developing others, and experienced in all aspects of restaurant operations (ex. financial performance, social media reputation, local market capture, and employee relations). At least 2 years of restaurant management experience in an upscale dining environment is required. Experience in a luxurious cocktail environment, strong beverage knowledge and managing a unionized work environment is preferred.  

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: 

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.