Responsible Gaming Team Leader

Responsible Gaming Team Leader

The Responsible Gaming Team Leader will be responsible for leading the Responsible Gaming Team, ensuring that the company adheres to all regulations and best practices related to responsible gaming. This role focuses on safeguarding vulnerable customers, promoting responsible gaming, leading a group of analysts by ensuring processes and procedures are carried out in line with Responsible Gaming policies.

The role will be critical in driving the organisations commitment to corporate social responsibility, as well as achieving our global responsible gaming objectives.

Who are we?

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career today!

Role and Responsibilities:

As a Responsible Gaming Team Leader, your role will encompass a wide range of responsibilities, including but not limited to:

• Lead and develop a team of responsible gaming analysts
• Allocate tasks and ensure that the team meets its key performance indicators (KPls)
• Conducting quality assessment reviews on responsible gaming analysts
• Training and Knowledge Transfer: Assist with training relevant stakeholders on an adhoc basis
• Conduct performance reviews, and individual coaching to ensure continuous improvement
• Ahoc: Escalations and queries pertaining to responsible gaming
• Monitoring exception reporting
• Sign-off high risk responsible gaming tasks
• Collaborate with stakeholders to promote responsible gaming initiatives
• Shift work will be required 

What you will bring: 

Essential experience

• Minimum 2 years experience in a Responsible Gaming leadership / Responsible Gaming coaching role
• Experience working in regulated markets is advantageous (Ontario, Italy, LATAM etc.)
  Excellent communication and collaboration skills, with the ability to work cross-functionally with other teams and departments
• Strong understanding of responsible gaming regulations and industry best practices
• Proven track record in delivering high quality work in a fast-paced, challenging environment
• Proficient in English both verbal and written (second language advantageous)

Desirable qualifications

• Bachelor's degree in Psychology, or a related field advantageous however not a must

Bonus points if you also have:

• Sports & Gambling knowledge advantageous
• Cryptocurrency knowledge would be advantageous
• Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom

Some of the perks of working for us:

• EAP access for you and your family
• Access to over 9,000 courses across our Learning and Development Platform 
• Paid volunteer day
• Two full-time barista’s who will make your daily coffee, tea or fresh juice!
• Daily catered breakfast
• Massage Wednesdays - we get professionals to do this!
• Team lunches and happy hour in the office from 4pm on Fridays
• Fun office environment with pool tables, table tennis and all your favourite gaming consoles
• Help yourself drinks fridges and snack shelves

“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.