Responsible Back-Office Support – Associated-Director

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It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams. 
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

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As the Associated-Director in the Back-Office Support Malta department, you will be in charge of the Back-Office Support team. Reporting directly to the Deputy Head Back-Office, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management.

Key responsibilities

Team Management:

• Leading and supporting a team of 4:
  • Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.
  • Promoting collaboration, trust, and cohesion among team members.
  • Addressing any potential conflicts among team members to your senior management and/or HR Partner
  • Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
• Hiring:
  • Leading the recruitment process with your Talent Acquisition Partner
  • Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
• Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
• Conducting under performance process with the help of your Senior Management and HR Partner.

Operations management:

• Controlling daily operations: (Payments screening, data updates, transactions processing, etc.)
• Delegating
• Executing non-ordinary operations
• Reporting: implementing and producing periodical statistics and reports
• Documentation and Procedures: properly documenting main procedures
• Collaborating: external / internal
• Project Management: guide internal projects
• Monitoring: team’s capacity allocation
• Report to the Vice-director and assist him/her in the strategic planning of the team’s activities

• Minimum of 5 years track record of back-office environment.
• Previous experience in a leadership role is a strong advantage.
• Very good knowledge and previous experience in Back-office/Operations department
• Proficiency with Office banking operations
• Very good understanding of operational workflows
• Strong project management and problem-solving skills
• Ability to prioritize and deliver on multiple tasks in a deadline-driven environment
• Excellent interpersonal skills, results-oriented, team player
• Excellent communication and presentation skills

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