Are you a dynamic leader with a passion for safety, quality, and customer service?
As a Service Response Supervisor, you'll be at the heart of our operations.
You'll lead by example, ensuring a safe work environment, mentoring a dedicated team, and delivering top-notch service to our valued customers.
Your role will be pivotal in maintaining our commitment to excellence, driving productivity, and fostering a culture of continuous improvement.
To be successful in this role we anticipate you will spend some time in the field supporting Technicians.
For this position, the earning potential is between $95,000 to $100,000+ salary plus an annual incentive bonus. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.Job Description:
Lead and champion a healthy and safe work environment by ensuring all safety standards and procedures are followed.
Conduct daily and scheduled review meetings (pre-job, mid-job, post-job).
Ensure compliance through proper truck inspections and documentation.
Conduct pre-job meetings to review scope of work and identify safety opportunities.
Perform post-job review meetings and final inspections.
Conduct in-person inspections to ensure JHA controls are used and updated.
Lead and participate in regular safety meetings.
Recruit, mentor, and develop staff, providing regular performance feedback.
Ability to spend time in the field to ensure work scope is followed and address technical issues promptly.
Manage the repair process, including tooling, warranty, and inspection findings.
Oversee technician productivity, allocate resources, and manage job progress.
Conduct mid-job reviews and communicate job changes to technicians.
Qualifications:
2+ years experience in leading teams.
Journeyperson in a relevant trade is an asset.
Experience managing in a unionized environment is an asset.
Strong understanding of safety standards and Human Organization Performance safety model.
Financial acumen and strong business understanding.
Understanding of the National Safety Code and contamination control.
Strong understanding of the Caterpillar product line and processes.
Please Note:
This role operates on a Monday to Friday schedule, with the potential to transition to a 7x7 rotation in the future.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Skills Required
- 2+ years experience leading teams
- Ability to spend time in the field supporting technicians
- Strong understanding of safety standards and Human Organization Performance safety model
- Financial acumen and strong business understanding
- Understanding of the National Safety Code and contamination control
- Strong understanding of the Caterpillar product line and processes
- Journeyperson in a relevant trade
- Experience managing in a unionized environment
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
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