Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.
Service Desk Engineer II
Resolve technical issues quickly and reliably to keep employees productive.
Provide hands-on IT support across hardware, software, and systems in a multi-office environment.
Develop and maintain AI-driven automations to improve service desk efficiency.
Apply strong technical judgment, clear communication, and proactive problem-solving.
Ideal Candidate Traits
Composed, service-oriented professional who prioritizes user experience.
Methodical problem-solver who diagnoses issues systematically and documents findings.
Builder mindset — identifies opportunities to automate repetitive work.
Self-directed and accountable, managing workload and tickets independently.
Transparent and detail-oriented with clear documentation practices.
Discreet and trustworthy when handling sensitive systems, accounts, and data.
Core Responsibilities
Troubleshoot and resolve hardware and software issues across workstations, peripherals, phones, and enterprise systems.
Provide remote support and system configuration across multiple office locations.
Analyze systems, programs, and applications to identify root causes of issues.
Follow established SOPs for known issues and document new troubleshooting paths.
Manage user accounts, device imaging, and system configuration.
Maintain accurate hardware and asset inventory records.
Communicate clearly with users, providing updates, timelines, and resolution confirmation.
Prioritize support tickets and escalate issues appropriately with detailed context.
Automation & Process Improvement
Design, build, and maintain AI-driven automations for service desk operations.
Use tools such as Jira Automation, Jira Service Management AI, Power Automate, Replit, and custom AI agents.
Identify workflow inefficiencies and implement scalable automation solutions.
Document automation logic, triggers, dependencies, and processes.
Monitor automation performance and continuously improve reliability and accuracy.
Collaborate with senior IT staff to test, deploy, and refine automation initiatives.
Ensure all automation solutions follow security, compliance, and data handling best practices.
Success Indicators
Technical issues resolved efficiently with clear documentation to prevent repeat problems.
Positive end-user support experience through clear communication and follow-through.
Implementation of effective automations that reduce manual work and improve response times.
Well-documented tickets and solutions that strengthen team knowledge sharing.
Reliable and continuously improved automation workflows.
Strong collaboration with senior technicians and IT leadership leading to faster resolution cycles.
Long-term reduction of recurring issues and improved service desk efficiency.
Technologies & Requirements
Microsoft Windows 10/11, Windows Server
Microsoft Office 365, Azure, Intune, Active Directory
Jira and Jira Service Management
Power Automate, Replit, custom AI agents
ServiceNow or similar ITSM platforms
Associate’s degree in IT or equivalent experience
3+ years of IT-related experience required
Mega Awesome Perks:
- Medical, dental, vision, and life and disability insurance
- 401(K) matching
- Birthday celebrations
- Health and wellness initiative including gym membership
- Annual parties
- PTO and Flex holidays
- Company sponsored outings
MegaCorp Logistics, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact the HR Department at
(910) 332-0820 ext. 1030
Skills Required
- Associate's degree in IT or equivalent experience
- 3+ years of IT-related experience
- Experience with Microsoft Windows 10/11 and Windows Server
- Experience with Microsoft Office 365, Azure, Intune, and Active Directory
- Experience with Jira and Jira Service Management and ServiceNow or similar ITSM platforms
- Experience designing, building, and maintaining AI-driven automations using Power Automate, Replit, or custom AI agents
- Experience with device imaging, system configuration, and user account management
- Strong communication, documentation, and systematic troubleshooting skills
What We Do
MegaCorp is an award-winning logistics company with remarkable growth. MegaCorp is headquartered in Wilmington, NC with offices in Cincinnati, OH; Elkins, WV; Morgantown, WV and Jacksonville, FL. MegaCorp services the continental US and Canada. MegaCorp is named as one of the top places to work by Inc Magazine and the turnover rate is less than 8% because when you work for the best, why would you leave? With our fun, vibrant, corporate culture and unlimited earning potential, we want to bring out the best in people so we offer the Mega-best. Our pay is well above industry standard and we have a lengthy list of Mega Perks because we have our employees' best interest at heart and know you are not just a number. At MegaCorp, we want you to thrive in a positive work environment so we give you the tools you need to succeed without being suffocated by micromanagement. Want to join our team? View openings and apply at www.MegaCorpLogistics.com/careers or reach out to our recruiter, Carolyn Aubitz: [email protected] or 910.332.0820 x1410. We recognize that MegaCorp is an extension of our clients' logistics operations and we have strict policies in place to ensure that their goods are delivered safely and on time. At MegaCorp, we also understand that our clients are trusting us with the core of their business and we do not take that job lightly. Our staff is highly trained and takes great pride in their work along with the relationship they have with their clients. We are people helping people, offering the best to our customers, transportation partners and employees - it’s the Mega way. We specialize in full truckloads, are asset-based, have an owner-operator program and a national carrier database of trucks that have been thoroughly screened and vetted to meet our above-industry standards. MegaCorp can also handle your LTL and rail freight as well. For references or a lane quote email [email protected] or call us at 877.241.1649.
