Date Posted:
2025-07-04Country:
FranceLocation:
OTIS Siège - Campus Arboretum - 1 place des Papeteries 92000 NANTERRE, FranceAperçu du poste :
Rôle clé au cœur des opérations, vous accompagnez les équipes Installation et Services dans l’amélioration de la performance opérationnelle et de la satisfaction client, en étroite collaboration avec les directeurs opérationnels en région.
Présent(e) sur le terrain, vous pilotez les indicateurs de performance, animez les démarches d’amélioration continue et contribuez directement à la qualité de service délivrée aux clients.
Vos missions principales
Pilotage de la performance & amélioration continue
- Accompagner les Operating Areas dans l’analyse des KPI opérationnels et qualité
- Identifier les leviers d’amélioration et co‑construire des plans d’actions concrets avec les équipes terrain
- Sensibiliser et challenger les directeurs opérationnels sur les axes de progrès
- Assurer une présence régulière en agence (environ 1 à 2 jours par semaine)
Qualité opérationnelle & satisfaction client
- Déployer les initiatives d’amélioration de la satisfaction client en lien avec Customer Experience EMEA
- Préparer et animer les Comités Qualité locaux (analyse des résultats, suivi des plans d’actions)
- Mesurer l’impact des actions mises en place sur la performance terrain et l’expérience client
Référent qualité & conformité (ISO / réglementation)
- Assurer le maintien de la certification ISO 9001 et de la Directive Ascenseurs (Module H)
- Réaliser et piloter les audits process et audits CE
- Accompagner les équipes dans la levée des écarts et la préparation des audits externes
Profil recherché
- Formation Bac+5 ou expérience équivalente
- Expérience confirmée dans un environnement opérationnel, services, maintenance ou multisites
- À l’aise dans un rôle transverse, au contact de profils opérationnels et managériaux
- Capacité à analyser des KPI, à piloter des plans d’actions et à fédérer sans management hiérarchique
- Anglais professionnel
- Mobilité nationale ponctuelle (1 à 2 jours / semaine)
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Skills Required
- Bac+5 degree or equivalent experience
- Confirmed experience in operational, service, maintenance or multisite environments
- Experience with ISO 9001 and CE/process audits
- Ability to analyze KPIs and drive action plans
- Ability to work transversally and influence without hierarchical authority
- Professional English
- National mobility / regular presence in agency (~1-2 days per week)
Otis Elevator Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Otis Elevator and has not been reviewed or approved by Otis Elevator.
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Healthcare Strength — Union health coverage via the National Elevator Industry plans is described as comprehensive for eligible field roles. Corporate medical offerings are competitive but vary by location and plan design.
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Retirement Support — Union field packages typically include a defined‑benefit pension, an annuity, and access to a 401(k). Corporate roles reference a competitive, mainstream 401(k) match and employer retirement contributions.
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Leave & Time Off Breadth — Paid time off is frequently praised, and parental leave experiences in the U.S. are described positively. Time‑off programs are highlighted as a strength alongside core benefits.
Otis Elevator Insights
What We Do
At Otis, we are dedicated to connecting you to the people and places that matter. For over 160 years, we’ve continually reinvented the way our passengers move through the urban world with industry-leading elevators, escalators and moving walkways.
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