Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education :
• Bachelor’s degree preferred
Experience:
• At least 2 years relevant experience
• Workforce planning analysis in an operations environment preferred
• Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros)
• Demonstrated experience with Workforce Management software (Aspect WFM, Verint, NICE, etc.)
• Demonstrated knowledge/experience with SQL, Microsoft BI, C++ or other AI language for numerical data processing
Mandatory Skills:
• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Strong analytical and technical skills.
• Innovative thinker with strong communication skills
Preferred Skills:
• Proven ability to perform in-depth data analysis and present insights in a clear manner
• Ability to adapt in a dynamic work environment, learn quickly, contribute solutions
• Ability to prioritize and meet timelines and deadlines
Roles & responsibilities :
• Generate daily, weekly, and monthly schedules using WFM software.
• Create and improve time-off allowance measures and allotments, effective analysis of accruals versus utilization to better inform Long Range parameters.
• Proactively highlight and provide comprehensive reports related to off-production risks/opportunities.
• Create model that effectively computes relevant inputs to provide accurate new hire & new client schedules; continually enhance accuracy of output.
• Execute PTO, Holiday & Shift Bidding.
• Execute plan for observed and non-observed holiday schedules.
• Utilize business product knowledge and efficient procedures to execute scheduling plans to meet Short Range forecast requirements, achieve optimal schedule efficiency and close any gaps
• Contribute to feedback loop for improvement in processes and procedures.
• Create standard SOP’s related to job role and to drive process improvement.
• Identify opportunities and participates in implementing improvements related to scheduling and staffing functions.
• Process updates submitted by internal customers within department turnaround time expectations of less than 48 hours.
• Provide excellent customer service and recommendations for self-service alternatives as applicable.
• Provide end to end support for relevant internal clients. Clients/customer teams requiring limited WFM support.
• Perform audits, create, and maintain key WFM platform elements such as work patterns, skill assignments, and org alignments.
• Process task management requests for delivery through Intradiem and provide frequent updates on progress towards completion.
• Monitor schedule efficiency and make recommendations for improvements.
• Acts with a sense of urgency
• Ensures attention to detail
• Additional duties as assigned
Location:
Skills Required
- At least 2 years relevant experience
- Demonstrated knowledge of MS Excel (v-lookups, pivot tables, macros)
- Demonstrated experience with Workforce Management software (Aspect WFM, Verint, NICE, etc.)
- Demonstrated knowledge/experience with SQL
- Demonstrated knowledge/experience with Microsoft BI
- Demonstrated knowledge/experience with C++ or other AI language for numerical data processing
- Advanced problem-solving skills and ability to work collaboratively
- Strong analytical and technical skills
- Innovative thinker with strong communication skills
- Bachelor's degree
- Workforce planning analysis in an operations environment
- Proven ability to perform in-depth data analysis and present insights
- Ability to adapt in a dynamic work environment, learn quickly
- Ability to prioritize and meet timelines and deadlines
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
