Resource Planner – Costa del Este, Panamá
The Center of Excellence team in Panama City is responsible for LATAM operations, developing medium- and long-term planning and schedules for operational service resources within the Health Systems business. Resource Planners manage exceptions and continuously balance competing demands across business priorities, resource availability, and customer needs to ensure effective service delivery.
Your role:
Plan, schedule, and coordinate field service activities—including preventive and corrective maintenance, installations, upgrades, and field change orders—ensuring alignment with customer service contracts and project commitments.
Optimize field service engineer capacity and resource allocation by considering training compliance, travel requirements, parts availability, and workforce utilization to deliver high-quality service.
Manage end-to-end service orders, from creation and dispatch through execution and closure, ensuring timely delivery and fulfillment of service commitments.
Act as the primary point of contact for service exceptions and escalations, ensuring clear communication, accurate documentation, and timely resolution for customers and internal stakeholders.
Forecast, plan, and monitor service demand and execution, developing maintenance and resourcing plans that balance customer needs, business priorities, and operational efficiency.
You're the right fit if:
You’ve acquired previous experience in customer services roles.
Your skills include clear communication, problem solving and negotiation skills. Stakeholder management, proactivity and organization are also key assets for this role.
Intermediate English (spoken and written), advanced Excel and desirable SalesForce knowledge.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role and we’re located in Costa del Este, Panamá.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Additional Information
Work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Costa del Este, Panamá
Top Skills
What We Do
Do the work of your life to help the lives of others.
As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030.
We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.
