Resource Navigator

Description

JusticeLink, LLC: The nearly 16,000 Tulsans released from jail each year face critical barriers to accessing care, housing, work and other services essential to getting back on their feet. Re-arrest and recidivism are common, as nearly 40% of all Tulsa County jail admissions represent people arrested multiple times in the year. Coordination and navigation challenges in Tulsa contribute to this problem as there are currently no standards for coordination between agencies and nonprofits.  

Tulsa is establishing a new diversion services center, JusticeLink, that acts as a collaborative, multi-agency network in a single location (with a front-door at the Tulsa County Courthouse) dedicated to providing coordinated, life-stabilizing services to justice-involved people navigating the criminal legal system.

Key features of JusticeLink would include:

• One-stop-shop under one roof for clients to access multiple service providers around employment, case management, education, housing, family services, mental health, substance abuse and public benefits
• Personalized justice navigation for issues around fines & fees, court appearances and legal support, among other needs
• Service referrals to other high-quality providers

Position Summary:

The Resource Navigator is a key member of the JusticeLink team, providing individualized, ongoing support to people involved in the criminal legal system in Tulsa County. Resource Navigators build trusting relationships with participants, identify their strengths, needs, and goals, and help them navigate and access community-based services and resources that promote stability and well-being.

Resource Navigators work alongside participants to address barriers related to housing, employment, transportation, behavioral health, substance use, identification, benefits, and other needs that may affect their ability to successfully navigate the criminal legal system and move forward in their lives. This includes connecting participants to appropriate community resources, helping them navigate eligibility and enrollment processes, troubleshooting barriers to accessing services, and following up to ensure connections are successful.

Resource Navigators work collaboratively with JusticeLink staff, community partners, service providers, and other stakeholders to coordinate services, share information appropriately, and support participants throughout their involvement with JusticeLink. Resource Navigators bring empathy, respect, reliability, and a collaborative approach to their work, helping ensure participants have access to the information, resources, and support they need to pursue their individual goals.

Principle Duties/Responsibilities:

The following functions represent the majority of the duties performed by the position. The description is not meant to be all-inclusive or prevent other duties from being assigned when necessary: 

Essential Job Function: 

1. Create a trusting, comfortable, and inclusive environment that fosters partnership and continual engagement with individuals involved in the criminal-legal system from all backgrounds through ongoing contact. 
2. Conduct or review intakes and strength/needs assessments to identify immediate interventions.
3. Triage community referrals by connecting to appropriate community agencies based on client needs and program eligibility criteria.  
4. Promote and ensure smooth connections, based on the desires and needs of the client, including follow-up to ensure that clients have been successfully connected to services.
5. Support management of community partner relationships by coordinating referrals to outreach programs and identifying new opportunities to partner.  
6. Attend regular peer group meetings for networking and information sharing for optimal care management and navigation. 
7. Keep current with community resources and their respective eligibility requirements, relevant training related to reducing recidivism, collective impact, cultural awareness, social/emotional needs, etc. 
8. Serve as a liaison to the Public Defender’s office Justice Navigators and a variety of community agencies and networks. 
9. Maintain complete and accurate documentation of all activities and reports through computerized entry in accordance with program standards and guidelines. 
10. Assist and collaborate with program leadership in regards to evaluation and procedures for referral linkage. 
11. Attend required training in support of duties and responsibilities of this position.  
12. Other duties as assigned including those required to fulfill activities in support of JusticeLink operations. 

Requirements

QUALIFICATIONS/SPECIFICATIONS:

Education: High school diploma required. Associates Degree preferred. 

Experience:  Previous experience with criminal-legal system impacted clients and/or engaging culturally diverse populations in social services is preferred. Lived experience navigating criminal justice system preferred. 

Skills and Knowledge:

• Knowledge of community resources and services.
• Professional courtesy empathetic to the diverse situation and needs of individuals in the criminal legal system. 
• Excellent interpersonal communication skills in order to communicate effectively with peers and to maintain productive working relationships with agency partners.
• Careful attention to detail.
• Skill in operating a personal computer and smartphone applications  

Physical Effort:

• Communicate: Frequent phone communication with Tulsa residents; Must be able to exchange accurate information over the phone, email, use an enterprise SMS text messaging platform, and face to face.
• Operate: Constant operation of computer, phones and other office productivity tools.
• Willingness and ability to travel between multiple locations of the diversion services center (community, Courthouse, jail) and service provider offices as required to meet client needs.

Hours & Location:

• Position is based in the JusticeLink office located at 211 West Archer, Tulsa, OK.
• Typical work hours are Monday – Friday from 8:00 to 5:00, but flexibility required for various JusticeLink events or meetings that may occur evenings or weekends.

Supervision/Accountability: This position will have no direct reports. This position reports directly to the program manager or team lead. 

Compensation: Salary range for this position is between $45,000 - $50,000 annually. 

About our Benefits

As part of our overall compensation package, we offer work/life flexibility, comprehensive health benefits, paid time off, and generous retirement contributions designed to support you and your family.

Details:

• 100% employer-paid medical, dental, and long-term disability for full-time employees only. Option to add vision and dependents.
• 401K employee and employer contributions.
• Paid time off to support you while you are out of the office.
• Paid holidays so our employees can spend time with those they care about.
• Employer-paid AD&D life insurance, with employee option to add supplemental life insurance.