At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Resource Manager Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
RM will be the go-to person for all resource requirements under the CXone professional services (PS) team. This will involve close liaison with PS Directors (Dir.), Client Services Managers (CSM), Project Managers (PM), professional services engineers (PSE), Project leads and daily involvement in the scheduling and assignment of resources to bid efforts.
How will you make an impact?
- Completes resource operational requirements by scheduling and assigning employees following up on work results
- Maintain and keep the database updated with qualification, skillsets, and experience of each resource in the team.
- Provide up-to-date information on all resources, particularly availability.
- Ability to forecast the workload and take pro-active steps.
- Where immediate deployment is required, ensure that any risk is mitigated.
- Understand and resolve the resource requirement.
- Schedule periodic meeting with project managers to discuss future opportunities.
- Handle and resolve the schedule clashes and conflicts.
- Maintains resource staff job results by counseling and disciplining employees; planning, monitoring
- Align resources based on skill set, market and products, country, region, customer and recommend areas of development for the team
- Provide regular and ad hoc management information and reports as required and availability.
- Should be flexible to work in America’s 5:30 PM to 2:30 AM IST shift.
- Maintains professional knowledge by attending educational workshops.
- Recommend to management the educational programs beneficial for resource skill development by studying and assessing benefit needs and trends to cultivate the team for their career progression.
- Recommend process improvements for Resource Management
- Work closely with project managers and lead engineers to help remove roadblocks and bottlenecks.
Have you got what it takes?
2+ years of IT resource/project management experience within a software development environment
- Experience driving and being accountable for successful project delivery within a matrix organization
- Expert knowledge of MS Project, with particular emphasis on resource planning/tracking
- Good Command of Excel, PowerPoint, Visio
- Experience working in multi-cultural environments and multi-national organizations
- Understanding of an internal scheduling function is an advantage
- Good commercial sense and an understanding of the basic dynamics of sales, revenue, margins, costing.
- Self-starter, able to manage a changing workload
- Ability to work under pressure and able to calmly priorities conflicting demands
- Professional and able to handle discussions with senior, experienced professionals
- Good communication skills, aware of the importance of updating interested parties efficiently and effectively
- Attention to details and able to manage data accurately
- Working knowledge of basic software development methodologies such as Waterfall and Agile/Scrum is Plus
- Good working knowledge of SDLC, AGILE or other software project management methodologies
- Proficient in AI-driven Process Automation
- Skilled in resource Capacity Planning and Optimization
- Experienced in resource Forecasting and Modelling
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID - 10460
Reporting into: Tech Manager, Professional Services, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
