At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
As a Resource Management Specialist, you will play a key role in supporting the Professional Services team by ensuring customer projects and engagements are staffed efficiently and resources are allocated effectively. You will collaborate closely with Project Managers, Project Leaders, People Managers, and Sales to maintain accurate project forecasts, coordinate resource assignments, and streamline staffing processes.
The ideal candidate is organized, proactive, and adaptable, with a strong ability to build relationships and navigate a fast-paced, evolving environment. You’re energized by solving resource planning challenges, improving operational processes, and helping teams deliver successful customer outcomes.
What You’ll Do:- Maintain accurate resource forecasts: Ensure project forecasts are current and accurate by collaborating with individual contributors, Project Managers, and People Managers across teams.
- Coordinate resource assignments: Identify and align technical resources to project needs based on skills, experience, availability, and timing.
- Partner on resource planning: Work with Practice Leaders to identify, review, and validate resource requests to support current and anticipated project demand.
- Support pre-delivery readiness: Partner with Sales to validate pre-delivery requirements and ensure a smooth handoff into Professional Services.
- Monitor pipeline data quality: Review the Sales pipeline and validate key information to support accurate forecasting and resource planning.
- Facilitate resource planning meetings: Lead resourcing meetings with Practice Leaders to review upcoming demand, discuss staffing needs, and coordinate project assignments.
- Improve staffing operations: Identify opportunities to streamline and scale resource management processes as the business grows.
- A bachelor’s degree in Business Management or a related field from an accredited college or university.
- 1-3 years of experience in resource coordination, resource management, project coordination, or a related field.
- Strong working knowledge of Salesforce and project lifecycle management.
- Experience in resource management and operations, ideally within a professional services organization.
- Strong problem-solving, critical thinking, judgment, and decision-making skills.
- Excellent organizational, time management, and prioritization skills, with the ability to manage multiple tasks and competing priorities.
- Exceptional written and verbal communication skills, paired with a strong customer service mindset.
- The ability to build trusted, collaborative relationships with Project Managers, consultants, and cross-functional stakeholders.
- A proactive, flexible approach and the ability to adapt quickly in a growing, changing environment.
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Skills Required
- Bachelor's degree in Business Management or a related field from an accredited college or university
- 1-3 years of experience in resource coordination, resource management, project coordination, or a related field
- Working knowledge of Salesforce and project lifecycle management
- Experience in resource management and operations, ideally within a professional services organization
- Strong problem-solving, critical thinking, judgment, and decision-making skills
- Excellent organizational, time management, and prioritization skills
- Strong written and verbal communication skills and a customer service mindset
- Ability to build collaborative relationships with project managers, consultants, and cross-functional stakeholders
- Proactive, flexible, and adaptable approach in a changing environment
What We Do
We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics. We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether it’s taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers leverage the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment. Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. We’re the “Service Cloud Guys” - it’s what we do!
