Resource Industries Support Representative

Have you been looking to step away from the tools and progress yourself within a role where your product and service knowledge finds you as a frontline leader with customers?

As a Resource Industries Support Representative, you will not only have a portfolio of customers within hard rock underground and service mining, but you will also get the chance to work directly with customers through navigating their needs, offering product support, and driving and implementing change.

The Role:

Reporting to the Resource Industries Support Manager, in this role, you will build collaborative and trusted customer business relationships that are focused on optimising equipment performance.  Your ability to identify the customers key business drivers, influence decision makers, and grow parts, service and sales is what will determine your success.  

This is a key position that will allow the successful candidate to elevate the success and positive impact Hastings Deering has with its customers through ensuring expectations and service standards are understood and delivered within agreed timeframes. Your ability to maintain and increase Hastings Deering’s market share of parts and service, whilst communicating and managing challenges effecting fleet performance and satisfaction, will underpin your success.

About You:

• Trade Qualified Cert III Engineering (Diesel Fitting) preferable but not essential

• Demonstrated customer management experience

• Knowledge of Caterpillar products and HMS products desirable

• Proactive approach to sourcing solutions

• Strong commitment to Safety requirements and continuous improvement

• Well-developed customer and communication skills

• Excellent planning and organisational skills

• Proven ability to supervise and lead a dynamic team of people

About the Benefits:

• A rewarding career with diverse opportunities

• Competitive salary, including commission + support vehicle + area allowance

• Annual salary reviews

• Salary Continuance Insurance

• Ongoing training & support to further your career

• Employee Assistance Program for employees and their families

• Discounts on private health, vehicles, travel and more

• A culture of inspiration, innovation, collaboration and execution 

How to Apply
If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and either apply now or Celeste Middleton - Talent Acquisition Partner via [email protected]