Resource Industries Support Manager

Reporting to the Executive Manager - Site Performance, you will:

• Ensure all HDAL employees working within the assigned team achieve ‘No Harm’, driving a Care for All approach

• Develop and lead a team of RI Support Representatives.

• Develop and implement fleet performance improvements.

• Manage the parts and service sales funnel and grow market share.

• Work with business units to improve customer experience through clear communications and demand planning.

• Develop key customer relationships.

• Support sales team in developing deal strategies for large fleet deals.

• Develop tender responses including commercial performance.

About You

A successful candidate will acquire:  

• Tertiary qualifications in Business, Commerce, Engineering or equivalent experience

• Minimum seven years’ experience in a similar management role

• Relevant Trade Qualification

• Experience in the mining, mining services or heavy earthmoving industries, demonstrating a knowledge of mine operation system functions and capabilities and mine severity analysis and production drivers

• Experience in dealer service, mining, mining services or heavy earthmoving industries with a knowledge of CAT services and parts

• Demonstrable experience in establishing and maintaining mutually beneficial customer relationships

• Membership of industry networks, bodies and affiliations would be desirable  

How to Apply

For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at [email protected]

Current staff members are required to advise their line managers before applying for this role