Resource Industries Support Manager

Reposted 6 Days Ago
Be an Early Applicant
3 Locations
In-Office or Remote
Senior level
Financial Services
The Role
The Resource Industries Support Manager leads a team focused on optimizing Caterpillar equipment performance for mining customers, enhancing productivity and market share.
Summary Generated by Built In

Company :

Hastings Deering (Australia) Ltd
An opportunity has arisen for a Resource Industries Support Manager to join our high performing Resource Industries leadership team. This role is primarily focused on ensuring our Mining Customers achieve superior performance from their Caterpillar equipment, providing maximum productivity and the lowest Total Cost of Ownership. This is a permanent, fulltime role based out of our Darwin Branch.

Reporting to the Executive Manager - Site Performance, you will:

  • Ensure all HDAL employees working within the assigned team achieve ‘No Harm’, driving a Care for All approach

  • Develop and lead a team of RI Support Representatives.

  • Develop and implement fleet performance improvements.

  • Manage the parts and service sales funnel and grow market share.

  • Work with business units to improve customer experience through clear communications and demand planning.

  • Develop key customer relationships.

  • Support sales team in developing deal strategies for large fleet deals.

  • Develop tender responses including commercial performance.

About You

A successful candidate will acquire:  

  • Tertiary qualifications in Business, Commerce, Engineering or equivalent experience

  • Minimum seven years’ experience in a similar management role

  • Relevant Trade Qualification

  • Experience in the mining, mining services or heavy earthmoving industries, demonstrating a knowledge of mine operation system functions and capabilities and mine severity analysis and production drivers

  • Experience in dealer service, mining, mining services or heavy earthmoving industries with a knowledge of CAT services and parts

  • Demonstrable experience in establishing and maintaining mutually beneficial customer relationships

  • Membership of industry networks, bodies and affiliations would be desirable  

How to Apply

For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at [email protected]

Current staff members are required to advise their line managers before applying for this role

Top Skills

Caterpillar Equipment
Knowledge Of Cat Services And Parts
Mine Operation System Functions
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The Company
60 Employees
Year Founded: 1910

What We Do

Sime is a partner of choice for the world's most admired brands in the industrial equipment and automotive sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime today has a workforce of more than 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region

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