Resource Industries Support Manager

Company :

An opportunity has arisen for a Resource Industries Support Manager to join our high performing Resource Industries leadership team. This role is primarily focused on ensuring our Mining Customers achieve superior performance from their Caterpillar equipment, providing maximum productivity and the lowest Total Cost of Ownership. This is a permanent, fulltime role based out of our Mackay or Rockhampton Business Centre. 

Reporting to the Regional Manager – RI Site Performance, you will:

• Ensure all HDAL employees working within the assigned team achieve ‘No Harm’, driving a Care for All approach
• Develop and lead a team of RI Support Representatives.
• Develop and implement fleet performance improvements.
• Manage the parts and service sales funnel and grow market share.
• Work with business units to improve customer experience through clear communications and demand planning.
• Develop key customer relationships.
• Support sales team in developing deal strategies for large fleet deals.

About You

To be successful in this role, you will bring:

• Tertiary qualifications or equivalent relevant experience demonstrating business and commercial acumen
• A relevant trade qualification
• Minimum 7 years’ experience in dealer service or related industries, with a sound understanding of CAT products, services and parts
• Proven experience in the mining, mining services or heavy earthmoving sectors, with strong knowledge of mine operating systems, severity analysis and production drivers
• A track record of building and maintaining strong, mutually beneficial relationships with customers

How to Apply

For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at [email protected]

Current staff members are required to advise their line managers before applying for this role