Primary Roles & Responsibilities:
1. Executes Commercial Services PMO standards, processes, and methodologies in a consistent manner for resource coordination activities.
2. Schedules all resources for implementation of client requirements and assists in acquisition of resources.
3. Coordinates with FSO Managers, SDO Managers and Project Managers to maintain records of all resources and availability.
4. Maintains talent database to meet timeliness and quality standards.
5. Analyzes all backlogs to ensure delivery of projects within required timeframe.
6. Maintains online database, ensures maximization of all resources, tracks all databases, and assists to streamline all processes for customers.
7. Balances the demand for resources with the supply, taking into consideration skills, level of experience, geographic location, developmental objectives of the resources, and financial impact.
Skills & Abilities:
· Effective written and verbal communication skills.
· Proficiency in MS Office, Excel, PowerPoint, and Adobe. Knowledge of ServiceNow is a plus.
· Self-motivated with a strong desire to learn and grow within the business.
· Ability to be trained to maintain and schedule resources.
· Attentive to detail.
· Ability to manage time effectively and efficiently and identify priorities.
· Ability to multi-task.
Qualifications:
Required Education Level:
High School Diploma or equivalent required
Area of Study / Degree:
Certifications (Required or Preferred)
Experience utilizing ServiceNow’s resource management capability is desirable.
Minimum Total Work Experience
3-5 years of work experience
Minimum Specialized Work Experience
0 years of resource coordination experience
Supervisory Responsibility
· None
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Skills Required
- High school diploma or equivalent
- 3-5 years of total work experience
- ServiceNow resource management experience
- Effective written and verbal communication skills
- Proficiency in Microsoft Office, Excel, PowerPoint, and Adobe
- Ability to learn and perform resource maintenance and scheduling
- Strong attention to detail
- Ability to manage time, prioritize, and multitask
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
Black Box Insights
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
